Guest Liaison Officer
6 days ago
Prestigious wine and hospitality estate with a boutique hotel wishes to appoint a **Guest Liaison Officer** to join the Front Office Team. Reporting to the Front of House Manager, you will be required to:
- Co-ordinate and perform the check-in of individual Guests and Groups
- Introduction and rooming of Guests on arrival.
- Charging of sundry expenses such as Tickets, Postcards, Photocopies, Phone calls, Faxes, Internet, etc.
- Ensuring a valid method of payment is secured from every Guest upon check-in
- Continuous promotion and upselling of the Estate and Hotel facilities and rooms
- Booking and recommending tours, restaurants, and other services e.g. Spa bookings, theatre tickets, car hire, babysitting, etc.
- Ensuring thorough knowledge of what there is to see and do in and around Cape Town, in order to recommend to guests.
- Co-ordinating laundry and dry cleaning requests.
- Facilitating room-moves and ensuring that PMS has been updated accordingly
- Handle reservations and reservation queries during busy periods, after hours & weekends
- Coordinating all aspects of a Walk-in reservation.
- Promoting all revenue outlets of the hotel
- Enjoy anticipating and exceeding guest expectations
- Coordinating all special requests
- Prepare special gifting and amenities
- Assisting in training of new staff.
- Continuous and accurate update of Guest profiles
- Ensuring both the Front Desk and Back Office areas are clean and tidy.
- Has a thorough knowledge of the hotel and all services provided to the guest
**SKILLS, EDUCATION, and QUALIFICATION REQUIREMENTS**
- Excellent written and verbal communication with people on all levels
- Outstanding communication and interpersonal skills
- Experienced in Property Management Systems
- Developing and nurturing interpersonal relationships (with guests, suppliers and colleagues alike)
- Willingness to serve
- Matric
- A Hospitality Management diploma/degree will be advantageous
- Experience in the hospitality and tourism industry is preferable
- Proficiency in the English command
- Excellent organizational and planning skills
- Strong administration skills
- Have the ability to work under pressure and multi-task
- Previous reception experience is advantageous
- ** MUST HAVE** own reliable transport and willing to work shifts
- Reside in and around the Stellenbosch area
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