General Manager
6 months ago
**Responsibilities**:
- Oversee all aspects of hotel operations, including front office, housekeeping, food and beverage, and maintenance departments
- Ensure the highest standards of service and guest satisfaction are consistently met and exceeded
- Develop and implement strategic plans to maximize revenue and profitability
- Lead and inspire a diverse team, providing guidance, training, and performance feedback
- Foster a positive work environment and promote teamwork and cooperation among staff members
- Establish and maintain effective working relationships with suppliers, contractors, and local authorities
- Manage and control operating expenses, budgets, and financial performance
- Monitor and analyze industry trends and competitors to identify opportunities for improvement
- Ensure compliance with health, safety, and hygiene standards
- Oversee and coordinate maintenance activities, including preventative maintenance and repairs
- Implement effective strategies to optimize energy efficiency and sustainability initiatives
- Regularly inspect the hotel premises to identify areas for improvement and ensure cleanliness and maintenance standards are met
- Address and resolve guest inquiries, concerns, and complaints in a timely and professional manner
Qualifications and Experience:
- Minimum of 5 years of progressive experience in hotel management
- Proven track record of successfully managing a boutique hotel or similar establishment
- Exceptional leadership and interpersonal skills, with the ability to motivate and inspire a team
- Strong financial acumen and experience in budgeting and financial management
- Excellent problem-solving and decision-making abilities
- In-depth knowledge of the hospitality industry and current market trends
- Outstanding communication and customer service skills
- Proficiency in hotel property management systems and Microsoft Office Suite
- Strong organizational and time management skills
- Knowledge of local regulations and compliance requirements
- Relevant certifications or degrees in hotel management or a related field are desirable
Salary and Benefits:
- R75,000 negotiable
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