Internal Support Supervisor

4 weeks ago


Johannesburg, South Africa CipherWave Full time

**JOB PROFILE**:

- Job Title:
- Internal Support Supervisor- Division:
- Support- Subdivision:
- Internal Support- Reports to:
- Chief Operating Officer**WORKING RELATIONSHIPS**:

- Internal:
- All departments internally.
- Manage and maintain all, Connectivity, Voice, Security, Cloud products and Services.
- Assist with all End User Computing related services at CipherWave.
- External:
- Assist with all End User Computing related services at Home Connect.
- Manage and maintain all, Connectivity, Voice, Security, Cloud products and Services.

**JOB SUMMARY**:

- Main purpose of position:- Responsibilities and duties:
- Always provide efficient and effective support to staff.
- Proactively monitor and report on network and system outages relating to internal issues that might affect business as usual.
- Troubleshoot, diagnose and resolve any staff & systems downtime issues.
- Prioritizing and managing open and pending tickets effectively.
- Available to perform after-hours and Standby technical support as and when required.
- Take responsibility and endeavour to keep CipherWave & Home-Connect computers, network equipment and other machinery online and up to date.
- Operational, safe, clean and secure at all times.
- Providing training to new staff and staff in general on CipherWave services.
- Respond to tickets logged within stipulated Service Level Agreements.
- Internal Software, Backups, VPN and Firewall Access.
- Internal IT stock management.
- Internal Stock Procurement, Dealing with preferred suppliers in a timeous manner.
- Management of company Azure resources.
- Basic Management of Company websites.
- Management and creation of Internal AV policies.
- Provide desktop support to end users.
- Creation & Management of Internal Virtual Machines.
- Document Process and Procedures.
- Configuring and management of Internal VoIP systems.
- Desired skills & experience- Previous experience in an internal technical support role (Second or 3rd Line Support).
- Strong client relations and personal networking skills.
- Excellent communication (both written and verbal) and presentation skills.
- Familiarity with technical concepts coupled with the ability to communicate complex technical information.
- Patient, independent, self-motivated and target driven.
- Must have own transportation and a valid driver’s license.
- Must be a South African Citizen.
- Management Skills or have managed a team.
- Basic WordPress Skills.
- Thick-skinned.
- ESET Endpoint Security or any other AV experience.
- Unifi or Grandstream Networking Equipment experience.
- Hyper-V & VMware Experience.
- Comprehensive Knowledge on Software and Computer Hardware.
- Minimum experience:
- 3-4 years minimum experience in an Internal Technical Support position within the ICT telecommunications / ISP industry.
- Minimum qualification:
- A+ (required)
- N+ (required)
- MS Azure fundamentals (preferred)
- Linux + (preferred)
- Additional requirements:
- Must have own transportation and a valid driver’s license.
- Must be a South African Citizen.



  • Johannesburg, Gauteng, South Africa CipherWave Full time

    JOB PROFILE: Job Title: Internal Support Supervisor Division: Support Subdivision: Internal Support Reports to: Chief Operating OfficerWORKING RELATIONSHIPS: Internal:All departments internally. Manage and maintain all, Connectivity, Voice, Security, Cloud products and Services. Assist with all End User Computing related services at CipherWave....


  • Johannesburg, South Africa MDK Appointments Full time

    **Requirements**: - Matric or Equivalent certification required. - IT Diploma or Equivalent IT related Certification required - Microsoft SQL Training and certificate is a must. - A+, N+, and ITIL Foundation is prefered - Training on relevant internal processes and procedures. - 4-5 years of in depth Tracker product knowledge (RF, Skytrax, TomTom and...

  • HR Intern

    4 weeks ago


    Johannesburg, South Africa ADvTECH Support Office Full time

    **Overall Purpose of the Job**: *** Capsicum/IIE_HSM is an educational brand of The Independent Institute of Education (Pty) Ltd and a private higher education institution. The Rosebank National Office, is seeking an HR Intern to provide administrative support to the HR Department. The successful incumbent will gain practical experience relevant to the...

  • HR Intern

    2 weeks ago


    Johannesburg, Gauteng, South Africa ADvTECH Support Office Full time

    Overall Purpose of the Job:***Capsicum/IIE_HSM is an educational brand of The Independent Institute of Education (Pty) Ltd and a private higher education institution.The Rosebank National Office, is seeking an HR Intern to provide administrative support to the HR Department. The successful incumbent will gain practical experience relevant to the theory...


  • Johannesburg, South Africa CG Recruitment Full time

    Our client, a well established Audit firm based in Johannesburg is looking for Internal Audit Supervisor to join their team immediately. Key Responsibilities: - Form part of a team of Internal Auditors and Supervisors delivering a strategic Internal Audit project, in accordance with the Firm's policies and procedures. - Supervise day-to-day internal audit...


  • Johannesburg, South Africa Network Recruitment Full time

    Title: Internal Control Supervisor Location: Johannesburg NorthSalary: R 700 000Education: Internal Audit qualification Job Experience: 2 years exposure in the internal audit space Skills: Reporting Problem solving and analytical thinking skills Pro-active approach to implementation of changes Detailed Organised Research ability Ability to...


  • Johannesburg, South Africa Amathalente Recruitment Full time

    Company based in JHB South seeks Internal Sales Supervisor with experience using SAP **Duties** - Maintaining customer focused working relationships with internal, interdepartmental and external customers. - Building a personal relationship with all customers by understanding their unique order requirements and operating conditions - To handle all internal...


  • Johannesburg, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Johannesburg- Salary- R 1.2 Million - R 1 Million p/a- Job Type- Permanent- Education- CA (SA), CIA, or other risk related affiliations- Experience- Minimum of 3 years’ experience with exposure in Life or Short Term Insurance- Reference- 210121FASAM- - finance.jobs(at)staffingprojects.co.za- Fax- 0865728847Our client, a...

  • Operations Supervisor

    2 weeks ago


    Johannesburg, Gauteng, South Africa Dash Bpo South Africa (Pty) Ltd Full time

    Calling all team leaders & SME'S/2ICS or performance coaches with 12 months international BPO experience to check the below vacancy out. Job Description We are searching for a dedicated, supportive call center supervisor who can coach and motivate call center representatives as they field calls from clients. The call center supervisor will manage employees...


  • Johannesburg, South Africa On Line Personnel Full time

    Full Time - Johannesburg - Posted 5 hours ago Job Position: IT Application Support Supervisor Ref: 4486 Location: Johannesburg (Randburg) **Salary**: R35 000 to R48 000 per month commensurate with qualification and experience Qualifications / Requirements: - Matric or equivalent certification - IT Diploma or IT related certification - N+ (preferred) -...


  • Johannesburg, South Africa ADvTECH Support Office Full time

    At ADvTECH, we aim to BUILD and grow a high-quality organisation in education, training and placement that is widely recognised for passionate commitment and success in enriching people's lives and future. We aim to GROW a reputation for our ability to make a real difference to the people we serve, for our connectedness and partnerships with African and...


  • Johannesburg, South Africa De Beers Group of Companies Full time

    **Company Description - Uncovering the greatest secrets** Bold and optimistic, you enjoy being part of a diverse team with an appetite for discovery. Combining great people with great technology, we are a company with an innovative mindset. Come and join our team. We’re the world’s leading diamond company - a unique luxury business that thrives on the...

  • Technical Supervisor

    2 weeks ago


    Johannesburg, Gauteng, South Africa FOUR POINT 0 Full time

    Industrial automation organisation is looking for a Technical Supervisor to join their team.The Technical Supervisor is responsible for managing the technical department and stimulating sales by providing technical support pre/post-sales support team, for supporting products such as PLCs (Programmable Logic Controllers), SCADA (Supervisory Control and Data...

  • Technical Supervisor

    4 weeks ago


    Johannesburg, South Africa FOUR POINT 0 Full time

    Industrial automation organisation is looking for a Technical Supervisor to join their team.The Technical Supervisor is responsible for managing the technical department and stimulating sales by providing technical support pre/post-sales support team, for supporting products such as PLCs (Programmable Logic Controllers), SCADA (Supervisory Control and Data...


  • Johannesburg, Gauteng, South Africa De Beers Group of Companies Full time

    **Company Description Uncovering the greatest secrets**Bold and optimistic, you enjoy being part of a diverse team with an appetite for discovery.Combining great people with great technology, we are a company with an innovative mindset. Come and join our team.We're the world's leading diamond company - a unique luxury business that thrives on the creativity,...

  • Technical Supervisor

    4 weeks ago


    Johannesburg, South Africa FOUR POINT 0 Full time

    The Technical Supervisor is responsible for managing the technical department and stimulating sales by providing technical support pre/post-sales support team, for supporting products such as PLCs (Programmable Logic Controllers), SCADA (Supervisory Control and Data Acquisition) systems, and other automation, motion control, sensors and electrical...

  • Debtors Intern

    2 weeks ago


    Johannesburg, Gauteng, South Africa ADvTECH Support Office Full time

    Responsible for the full Debtors and Cashbook function, which included administration, liaising with internal and external clients as well as suppliers & Financial Institutions.Key Result Areas Forwards journals for authorisation Communicates and negotiates with fee payers, lawyers, staff and departments to recover outstanding monies and arrange payment...

  • HR Recruitment Intern

    3 months ago


    Johannesburg, South Africa ADvTECH Support Office Full time

    **HR Intern Responsibilities**: - Updating company databases by inputting new employee contact information and employment details. - Posting job advertisements to job boards and social media platforms. - Removing job advertisements from job boards and social media platforms once vacancies have been filled. - Assisting the HR staff in gathering market salary...


  • Johannesburg, South Africa ADvTECH Support Office Full time

    Assist with the development of a brand strategy to maintain brand visibility and brand equity - Ensure brand consistency internally and externally across all mediums - Assist with the management of internal and external Corporate Communications and PR Strategy - Assist in identifying new market opportunities based on solid market research and profit...


  • Johannesburg, South Africa Hogan Lovells Full time

    Keen to become part of a truly global, collaborative team of professionals? Your journey begins here. PURPOSE The role of a Compliance Supervisor is primarily to oversee operations and personnel of an assigned group of Compliance Assistants, Junior Compliance Analyst, Compliance Analyst, Senior Compliance Analyst and Compliance Coordinators within the...