Product Support Supervisor

2 weeks ago

Johannesburg, South Africa De Beers Group of Companies Full time

**Company Description
- Uncovering the greatest secrets**

Bold and optimistic, you enjoy being part of a diverse team with an appetite for discovery.

Combining great people with great technology, we are a company with an innovative mindset. Come and join our team.

We’re the world’s leading diamond company - a unique luxury business that thrives on the creativity, passion and knowledge of our people.

To push our company forwards, we always need to think differently. We welcome diverse perspectives, people who spark fresh thinking and aren't afraid to challenge assumptions.

In return, we provide you with the space and support to grow and achieve your ambitions.

**Job Description**:

- The Product Support Supervisor will supervise, monitor and execute the short-term activities required for the commercial provision of product support services from within the Commercial Technology support function to De Beer ignite clients both internal and external to De Beers Group of Companies.

**Key responsibilities will include**:

- Supervise and monitor the short-term activities by the Product Technicians in the designated support discipline such as on-site support; repairs and testing; commissioning; inspections.
- Day to day coordination of support activities, effective delegation to reports, excellent client feedback, effective reporting to manager.
- Issuing Repair Quotes, ensuring correct pricing, and that all recoverables are captured.
- Monitoring and progressing customer Purchase Orders.
- Maintaining accurate records of Repairs and Service transactions and ensuring Repair Orders are dispatched in the agreed lead time.
- Answering customer queries regarding availability and lead times.
- Reporting monthly financial figures.
- Sourcing and purchasing components, materials and consumables.
- Maintaining a sustainable and flexible supply network and resolving supply or quality issues with vendors.
- Reserve and receive stock items on an as-needed basis for repair.
- Book in personnel time, material costs, and execute on invoices.
- Qualifications
- Minimum qualification requirement: Engineering or Scientific Diploma.

**Role-Specific Knowledge and experience**:

- Operational support of C&I or electromechanical products.
- Commercial customer service experience in a technical environment, dealing directly with customers.
- Experience using common ERP packages namely SAP would be an advantage.

**Additional Information
- Who we are: De Beers Group**

Established in 1888, De Beers Group is the world’s leading diamond company with unrivalled expertise in the exploration, mining, sorting, valuing, selling and marketing of diamonds. Together with our joint venture partners, we operate in more than 20 countries across six continents.

We want our diamonds, and our business, to make life brilliant - for our people, our customers and the world around us.

We build partnerships and connect with our people and their communities to make a positive contribution to the wider world. We’re constantly developing new ways to make an impact and build a beneficial legacy. We call it ‘Building Forever’ - it’s fundamental to our pioneering spirit and the purposeful way we do business.

**Safety**

Safety first is a way of life for us. We are unconditional about the safety, health, and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people who are at the heart of our business. Our high performing teams take accountability for their own and others' actions, work collaboratively, and always show care and respect.

**Inclusion & Diversity**

We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential.

**Closing date**:27 March 2023

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