Key Account Manager

7 months ago


Bedfordview, South Africa Atomic Marketing Full time

The Key Account Manager is responsible for handling client accounts and maintaining strong relationships. They will be the lead point of contact for all key client matters, anticipate the clients needs, work to ensure deadlines for the client are met and help the client succeed.
- Develop and maintain strategic long-term trusting relationships with clients to accomplish organic growth and long-term company objectives.
- Suggest solutions that answer clients’ needs and wants.
- Deals with conflict and resolves challenges, demonstrates self-insight and emotional control.
- Acting as the main point of contact between clients and internal teams.
- Ensure clear understanding of client objectives.
- Build strong relationships to assist in execution of objectives.
- Attend regular meetings to update client, and internal team, review plans and optimise processes.
- Analyse client data to provide customer relationship management.
- Prioritise and manage competing demands and expectations.
- Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives.
- Encourage a culture of focusing on deliverables among the team.
- Serve as contact point for key customers and internal teams.
- Meeting all client needs and deliverables according to proposed timelines.
- Working with additional team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met.
- Seizes opportunities to add value and reduce costs; shows an awareness of the bottom-line impact of decisions.
- Strives to achieve outstanding results; acts with determination and persists through difficulties to achieve results.
- Ability to work under pressure, multitask, prioritize and manage time efficiently.
- Self-motivated and self-directed.
- Excellent interpersonal relationship skills.
- Demonstrate abilities to anticipate and manage change.
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs.

**Salary**: R240,000.00 - R345,899.94 per year

**Education**:

- Bachelors (preferred)

**Experience**:

- Agency: 2 years (required)


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