Account Manager

2 weeks ago

Bedfordview, South Africa Bitventure Consulting Full time

Join our dynamic team as an Account Manager in the Client Engagement Services department and embark on an exciting journey at the forefront of innovation in the Fintech industry. This role offers an exciting opportunity to proactively manage and enhance client relationships across a diverse portfolio of accounts.

You will play a pivotal role in shaping the future of our client engagement initiatives and strategies by understanding and addressing our clients’ needs whilst maintaining consistently high levels of client satisfaction. Collaboration with cross-functional teams is key, ensuring that products and services are delivered in alignment with client expectations. By actively managing and growing your assigned account portfolio, you'll contribute to achieving revenue targets, business objectives, and fostering positive client experiences and success.

If you are passionate about driving business impact, forging sustainable relationships and shaping the future of our company, this role presents an opportunity to make a significant difference as an Account Manager, leveraging your expertise in account management to drive success and innovation.

**Primary responsibilities**:

- Account management - managing allocated portfolio of clients, resolving account-related queries and problems, and maintaining a high level of client satisfaction within portfolio. Ensure stability by promptly addressing issues with new and existing accounts.
- Continuous improvement - Collect, analyse, and act upon customer feedback for continuous improvement.
- Revenue targets - meeting/exceeding revenue targets for allocated client portfolio, identifying opportunities for cross-selling or upselling and focusing on maintaining retention of the portfolio. Driving long-term partnerships and customer loyalty.
- Administration and reporting - preparing regular reports and updates on allocated client portfolio and maintaining various software systems to ensure data integrity and functionality.

**Requirements**:

- Matric and NQF level 5
- A minimum of 1 year + experience
- Experience in relationship management within a solution-based environment (tech/fintech preferably)
- Fintech market, industry, product, and system knowledge
- Sales skills (prospecting, negotiation, closing deals)
- Account Management skills
- Good client relationship, communication and stakeholder engagement/customer service skills
- Forecasting and planning
- Proficiency in data analysis and reporting
- Basic proficiency in Microsoft Office Suite, CRM Software, and other relevant sales systems and tools
- Proactive, innovative and growth mindset
- Solution-focused, with the initiative and curiosity to look for ways to continuously improve how we get things done

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