Noc Technical Support

Established in South Africa 23 years ago, Reflex Solutions has quickly grown into a reputable ICT solutions provider with a proven track record of renowned ICT solutions in the retail-sector and a strong FNO partnership network. We boast a team of highly experienced technical professionals, empowering us to deliver quick and high-quality service offerings...

Our client in the Technology industry is looking a Technical NOC Team Leader to join their team. **Job Summary**: The Technical NOC (Network Operations Center) Manager is responsible for overseeing and managing the operations of the NOC team, ensuring the smooth functioning of the network infrastructure and proactively addressing any technical issues or...

The NOC Manager is responsible for ensuring the efficient operation and support of Reflex Network infrastructure as well as its customer’s network infrastructure and end-user IT services. This role involves leadership, management, and coordination of activities within the Network Operations Center and Service Desk to maintain optimal network performance...

The purpose of this role is to **effectively manage up to 25 Level 1,2,3 Engineers **in the NOC as well as the end to end processes and monitoring of a 24x7x365 NOC, this includes but is not limited to - Daily coordination, oversight, guidance, mentoring, training, and management of tier 1,2,3 Network Engineers and NOC activities. - Ensure the timeous and...

The purpose of this role is to effectively manage and monitor the 24x7x365 NOC, end-to-end, which includes but is not limited to - The timeous and satisfactory resolution of all internal and customer issues. - Daily coordination, oversight, guidance, mentoring, training, and management of tier 1,2,3 Network Engineers and NOC activities. - The optimal...

**Hours: Shifts may vary. The NOC is open 24/7 NOC Technicians work four 12-hour shifts.** **Duties and Responsibilities**: Monitors Dashboards and Ticketing Systems. Reviews alarm activity and notifies appropriate parties. Responds immediately to issues and/or escalate them when appropriate. Remotely resolves issues. Answers phones and provides exemplary...

We are looking for a NOC Shift Supervisor to join us, reporting into the NOC Team Leader, leading a team of Technical Engineers, during the evening shifts. As the NOC Shift Supervisor, you are ultimately responsible for Reflex’s ability to be proactive. The NOC Shift Supervisor’s responsibilities include leading and mentoring of a technical team....

**Reference** - PE001385/DW**Sector** - Information Technology**Location** - Gauteng, JHB - Northern Suburbs**Salary Interval** - Monthly**Package** - None-negotiable**Description** **Purpose of the Position**: - The agent in this role is responsible for attending to any/ all client queries and faults which involve internet connectivity and VoIP services...

Our client, leaders in the telecommunication sector is looking NOC Manager to provide leadership and technical guidance to a team of NOC Managers. Provide oversight for swift and accurate responses to all alerts and customer requests **RESPONSIBILITIES**: **NOC Management**: - Provide support and guidance to direct reports in their responsibility to ensure...

**OC Operations - Proactively devising solutions and assisting with methods and means to timely resolve any outstanding service related issues. - Daily monitoring and reporting of KPIs / KQI’s across all Services - Efficient and early detection of service degradation and customer service impact. - Special Events Assurance for Monitoring and Support....

Responding to alerts and incidents related to the RMS systems and infrastructure, and escalating issues as necessary. - Follow Grid Connection on RMS project with Grid Manager and RMS SBC. - Collaborating with other IT teams to ensure that the RMS systems and infrastructure are integrated with other company systems and tools. - Check Power Topology in RMS Vs...

Application Support Analyst Location South Africa, Johannesburg, Randburg Purpose of the Position: - Understand the nature and business impact of requests and perform the required analyses - Provide second line support for technical and functional solutions Key Performance Objectives Tasks - Provide second line support service to NOC, Service Desk,...

**What you will do**: We make every interaction matter. We have a cloud communications platform at the heart of what we do which enables rich and engaging interactions that integrates communication channels and existing back-end business systems together to enable the orchestration and automation of all customer and employee interactions. You are a vital...

Extract on Daily Basis fuel Refueling report from RMS/Tool. Extract on Daily basis the Refueling report from Ticketing Tool and cross check it with RMS/Tool. - Troubleshoot and resolve technical issues related to grid, diesel, and access systems. - Send on Daily basis the Refueling Report to all NOC and Operation teams. - Document all service requests and...

IT Technical Support IT Technical Support One of our clients wants to grow their team and we are looking for an Avaya Engineer. As an Avaya Engineer, you'll be responsible for the information technology (IT) support of our business. You will provide IT technical support to all teams within the organisation and ensure that they have access to their devices...

**Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

One of our clients wants to grow their team and we are looking for an Avaya Engineer. As an Avaya Engineer, you'll be responsible for the information technology (IT) support of our business. You will provide IT technical support to all teams within the organisation and ensure that they have access to their devices and data wherever they are in the world....

At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services aimed at making in-store shopping an all-around better experience. There are times when our software users need knowledgeable support from an empathetic customer success consultant - that's where you come in. As...

**Job Overview**: **Date Posted**: Posted 4 hours ago- **Location**: Johannesburg, Gauteng- **Job Title**: Technical Support Assistant- **Education Level**: High School / Matric- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**Technical Support Assistant - Johannesburg.**: **Job Duties and Responsibilities**: The technical support assistant...

Technical Support Rep Description This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical...