Noc Manager

The purpose of this role is to **effectively manage up to 25 Level 1,2,3 Engineers **in the NOC as well as the end to end processes and monitoring of a 24x7x365 NOC, this includes but is not limited to - Daily coordination, oversight, guidance, mentoring, training, and management of tier 1,2,3 Network Engineers and NOC activities. - Ensure the timeous and...

Established in South Africa 23 years ago, Reflex Solutions has quickly grown into a reputable ICT solutions provider with a proven track record of renowned ICT solutions in the retail-sector and a strong FNO partnership network. We boast a team of highly experienced technical professionals, empowering us to deliver quick and high-quality service offerings...

The NOC Manager is responsible for ensuring the efficient operation and support of Reflex Network infrastructure as well as its customer’s network infrastructure and end-user IT services. This role involves leadership, management, and coordination of activities within the Network Operations Center and Service Desk to maintain optimal network performance...

Delivery tasks: - Shifts are scheduled into various 12-hour shifts as the NOC is operational 24/7. This is non-negotiable. - Monitors Dashboards and Ticketing Systems. - Reviews alarm activity and notifies appropriate parties. - Responds immediately to issues and/or escalates them when appropriate. - Remotely resolves issues. - Answers phones and provides...

Our client in the Technology industry is looking a Technical NOC Team Leader to join their team. **Job Summary**: The Technical NOC (Network Operations Center) Manager is responsible for overseeing and managing the operations of the NOC team, ensuring the smooth functioning of the network infrastructure and proactively addressing any technical issues or...

**Hours: Shifts may vary. The NOC is open 24/7 NOC Technicians work four 12-hour shifts.** **Duties and Responsibilities**: Monitors Dashboards and Ticketing Systems. Reviews alarm activity and notifies appropriate parties. Responds immediately to issues and/or escalate them when appropriate. Remotely resolves issues. Answers phones and provides exemplary...

**Reference** - PE001385/DW**Sector** - Information Technology**Location** - Gauteng, JHB - Northern Suburbs**Salary Interval** - Monthly**Package** - None-negotiable**Description** **Purpose of the Position**: - The agent in this role is responsible for attending to any/ all client queries and faults which involve internet connectivity and VoIP services...

We are looking for a NOC Shift Supervisor to join us, reporting into the NOC Team Leader, leading a team of Technical Engineers, during the evening shifts. As the NOC Shift Supervisor, you are ultimately responsible for Reflex’s ability to be proactive. The NOC Shift Supervisor’s responsibilities include leading and mentoring of a technical team....

Our client, leaders in the telecommunication sector is looking NOC Manager to provide leadership and technical guidance to a team of NOC Managers. Provide oversight for swift and accurate responses to all alerts and customer requests **RESPONSIBILITIES**: **NOC Management**: - Provide support and guidance to direct reports in their responsibility to ensure...

Responding to alerts and incidents related to the RMS systems and infrastructure, and escalating issues as necessary. - Follow Grid Connection on RMS project with Grid Manager and RMS SBC. - Collaborating with other IT teams to ensure that the RMS systems and infrastructure are integrated with other company systems and tools. - Check Power Topology in RMS Vs...

**What you will do**: We make every interaction matter. We have a cloud communications platform at the heart of what we do which enables rich and engaging interactions that integrates communication channels and existing back-end business systems together to enable the orchestration and automation of all customer and employee interactions. You are a vital...

**OC Operations - Proactively devising solutions and assisting with methods and means to timely resolve any outstanding service related issues. - Daily monitoring and reporting of KPIs / KQI’s across all Services - Efficient and early detection of service degradation and customer service impact. - Special Events Assurance for Monitoring and Support....

A) Monitors network/service alarms, receives complaints from the hotline or customers, analyzes alarms or complaints, dispatches tickets, and monitors the progress of problem tickets until they are closed.B) Supervises personnel to distribute, escalate, and close problem tickets in accordance with contract requirements.C) Escalates the problem and reports it...

Main Purpose This role covers the following main areas of responsibility: - Problem & Risk Management - Service Assurance Management - Incident Analytics supported by Report Management Critically analyse incident data across Layer 1 and Layer 2 services with the key focus on performance and produce the necessary reporting internally for improvement and...

**At Curro,**we care.**: **Manager: IT Operations**: **Cooper College** **Vacancy Reference: 22984**: Looking for a teaching adventure that's as unique as you are? Explore Curro's world of quality education where every day is a chance to inspire greatness. Your journey awaits! **What are we looking for?** We are looking for someone with the following...

Role: Responsible for ensuring effective delivery of projects within agreed timelines, budgets, scope, agreed outcomes and optimal Customer satisfaction. Key Performance Areas: - Manage Projects 20% - Customer Service 30% - Supplier Relationships 20% - Internal Co-ordination 20% - Management Reporting 10% Competency Requirements for Position Knowledge: -...

**Minimum requirements for the role**: - A matric is essential for this role. - Experience having worked in the telecommunications or fibre or related industry is essential. - Experience having worked in a call centre environment or related customer services or related environment is essential. - Must be able to handle software that allows the organization...

Key Performance Areas: - Manage Projects 20% - Customer Service 30% - Supplier Relationships 20% - Internal Co-ordination 20% - Management Reporting 10% Competency Requirements for Position Knowledge: - Understanding of networks in the telecommunications industry, especially SDWAN - Knowledge of PMBOK - Knowledge of customer service principles Skills: -...

Key Performance Area: Ensure stable and reliable ISP network services (e.g., access products, service networks and core networks) via day-to-day network performance monitoring. Network troubleshooting and fault analysis; hardware troubleshooting and replacement/repair. Trouble ticket generation and response; carrier interface and escalations. Deployment and...

**Synopsis** We are seeking skilled Network Operations Shift Managers to join a forward-thinking company. Do you thrive in fast-paced environments, coordinating teams to ensure seamless operations around the clock? If so, we have an exciting opportunity for you to join a leading team as a Network Operations Shift Manager! **Please note this is a 12-MONTH...