Network Operating Centre Service Desk

About SEIDOR NetworksFounded in 1996, SEIDOR Networks is a Managed Services Provider (MSP) offering Cloud, Cybersecurity and Networking services.SEIDOR Networks is a rapidly growing business servicing Cloud and Managed Services customers across the globe.We employ ambitious, motivated people who have a desire to grow personally and professionally in a short...

JOB TITLE - HEAD OF SERVICE CENTRE Reporting to the Managing Director and assuming an important, managerial and strategic role within the wider management team, the Head of Service Centre is responsible for the company’s local and offshore Managed Services operation. This key individual must be technically minded with an exceptional customer focus, have...

**About SEIDOR Networks** Founded in 1996, SEIDOR Networks is a Managed Services Provider (MSP) offering Cloud, Cybersecurity and Networking services. SEIDOR Networks is a rapidly growing business servicing Cloud and Managed Services customers across the globe. We employ ambitious, motivated people who have a desire to grow personally and professionally...

About SEIDOR Networks Founded in 1996, SEIDOR Networks is a Managed Services Provider (MSP) offering Cloud, Cybersecurity and Networking services. SEIDOR Networks is a rapidly growing business servicing Cloud and Managed Services customers across the globe. We employ ambitious, motivated people who have a desire...

JOB TITLE - SERVICE DESK MANAGERMAIN RESPONSIBILITIES: Ensure the Delivery and Maintaining of a highquality fault logging and resolution for most Incidents and known problems Ensure the Delivery on High-Quality first and second level support Focus on call answering and firstlevel resolution KPIs Continuous development Ensure the Delivery of highquality call...

OUR TEAM As the Inspired Education group expanded in recent years, it has become essential for us to reassess the ways in which we support our internal staff, parents, and students. Our global service desk, headquartered in South Africa, offers assistance across continents, languages and time zones. Operating 24/6, our team consists of skilled...

Gauteng, JHB - Northern Suburbs - R550,000 CTC Annually Cost To Company (Market related) The Senior Service Desk Analysts are responsible for the day to day ‘business as usual’ operational co-ordination of the team; must have excellent customer care and communication skills as you will be dealing with all levels of customers within...

Qualifications:BSc degree in Information Technology, Computer Science or relevant fieldProven 5 years work experience as a Technical Network Analyst, Network and Firewall Administration, IT Help Desk Technician or similar roleAbility to diagnose and troubleshoot basic technical issuesGeneral networking TCP/IP, DHCP, DNS (CompTIA Network+, Fortinet and SD Wan...

JOB PURPOSETo assume responsibility for the effective Management of Managed Print Services (MPS) Service Desk which is associated with Request Fulfilment, Incident Management, Vendor Management, First Line Support and Problem Management that currently consist of a total of 12 employeesKEY RESPONSIBILITIES:Customer Ensure that the basic functions within the...

Qualifications:BSc degree in Information Technology, Computer Science or relevant fieldProven 5 years work experience as a Technical Network Analyst, Network and Firewall Administration, IT Help Desk Technician or similar roleAbility to diagnose and troubleshoot basic technical issuesGeneral networking TCP/IP, DHCP, DNS (CompTIA Network+, Fortinet and SD Wan...

Qualifications: BSc degree in Information Technology, Computer Science or relevant field Proven 5 years work experience as a Technical Network Analyst, Network and Firewall Administration, IT Help Desk Technician or similar role Ability to diagnose and troubleshoot basic technical issues General networking TCP/IP, DHCP, DNS (CompTIA Network+, Fortinet and...

**Overall Purpose of the Job (Please provide a summary of why the job was created and what the main responsibilities are)** Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and...

We are seeking a highly skilled and experienced Service Desk Manager to oversee our service desk operations. The Service Desk Manager will be responsible for leading multiple teams of support specialists, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. **KEY RESPONSIBILITIES**: - Provide...

We require a Technical Analyst to join our client focused team. The primary function of the role is to respond to and resolve escalated customer IT support calls and maintenance tasks in a polite and efficient manner. And provide an efficient, professional Service to customers. The role entails exposure from small to large IT environments, and from...

Our TeamAs the Inspired Education group expanded, it's essential for us to reassess the ways we support our staff, parents, and students globally. Operating 24/6, our skilled team provides first-line remote support for EdTech software and productivity tools.Role Summary:As a Global Service Desk Analyst, your main purpose is to ensure smooth operation of...

**About Us**: As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**,...

TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Client Service Desk are the 1st point of contact for TU clients, by providing excellent customer service and support when assisting with access requests, queries and supplying knowledge and information to enable them to work our products effectively and efficiently. On a day - to - day...

We are seeking a highly skilled and experienced Service Desk Manager to oversee our service desk operations. The Service Desk Manager will be responsible for leading multiple teams of support specialists, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction.KEY RESPONSIBILITIES: Provide...

JOB TITLE - SERVICE DESK MANAGER The Service Desk Manager/Lead is responsible for leading and managing the Service Desk. DUTIES AND RESPONSIBILITIES: - Team Leadership: Supervise and lead a team of service desk agents, providing guidance, support, and coaching. Foster professional development through training programs, mentoring, and performance...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...