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Customer Care Assistant
7 months ago
We are hiring a new **Customer Care Assistant.**
- **English: C1 level with the ability for communication and understanding instructions**:
- **German: C1 level with the ability for communication and understanding instructions**:
- At least 3 years of experience Assisting and Customer Support
- At least 3 years of experience in measuring common KPIs and their optimization
- Organisational talent
- Team player, patient, friendly, empathetic, high reliability and high sense of responsibility, solution-oriented, proactive, accurate
- The love to support our female clients and offer them an unforgettable experience at Soulmate Coaching
- Enjoy measuring and reading numbers, data and analyzing them
- Interest in personal development
**As a part of a company, your responsibilities will be**:
- Ensure that we offer our customers at any given moment, a very high level of service and a maximum of customer satisfaction.
- Keep an eye on our KPIs, evaluate these values daily, create reports and optimise our processes along with your evaluation.
- Collaborate with other team leads, share customer feedback, and work across teams on shared solutions.
- Carry out cancellations and find positive solutions together with our customers
- Advise our customers on various product inquiries and thus contribute to increasing our sales.
- Manage travel arrangements and overall appointment planning
**We offer you**:
- Full-time job 40 hours per week (CET time zone)
- Competitive monthly salary of 1300 - 1500 EUR
- Vacation as discussed
**A 3 months trial period is envisaged for this position.**
**Salary**: R25,851.12 - R29,838.75 per month
**Experience**:
- Executive Assistant: 2 years (required)
- Customer Support: 1 year (required)
**Language**:
- English (required)
- German (required)
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