Customer Care Consultant

2 weeks ago


Cape Town, South Africa Tower Group Full time

Our clients based in Observatory at Black River Park is seeking to employ a Customer Care Consultant on a Contractual basis.

**Role Description**:
The Customer Care Consultant plays a crucial role in ensuring the seamless and effective handling of all logistics-related customer escalations, working closely with the logistics team to provide world-class customer service.

**Responsibilities and Duties**:

- Collaborate with the logistics team to address and resolve customer escalations, ensuring compliance with company policies and procedures.
- Proactively identify and contact customers facing logistic issues, which may include delayed orders, missing orders, incorrect orders, or orders marked as delivered but not received.
- Handle and rectify customer complaints, aiming for a swift resolution to enhance the service experience.
- Furnish customers with accurate product and service information.
- Highlight and report any operational or service challenges to the relevant** **line

**Requirements**:

- At least 1-year customer service experience, with a preference for those in the ecommerce industry.
- Matric essential
- Clear Criminal Record
- Ability to quickly grasp new information; while training is provided, the role demands swift adaptation to the ever-evolving industry.
- Proactive, with a knack for suggesting improvements and streamlining the delivery experience.
- Strong problem-solving capabilities.
- Articulate communication skills.
- Team-oriented, with an ability to forge strong relations with colleagues.
- Effective multi-tasking skills.
- Flexibility in terms of shift availability.
- Fluent in English; proficiency in a second language is advantageous.

If you meet the requirement please feel to apply.



  • Cape Town, South Africa RIB Software Full time

    **JOB PURPOSE**: The Customer Care Consultant will demonstrate excellent customer support as the primary point of contact for customers seeking assistance with the software. As part of a wider, global team they will demonstrate professionalism by using a patient, customer-centered approach to build trust, meet needs and deliver solutions in the Customer Care...


  • Cape Town, South Africa CallForce Full time

    Role Purpose:The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting them to...


  • Cape Town, South Africa Kontak Recruitment SA Full time

    City Centre, Cape Town, Western Cape - Sales **Client Relations Consultant/ Customer Care (JB3367)** **City Centre, Cape Town** R15 000 - R18 000 CTC per month **Duration**: Permanent - Global company requires a professional Client Relations Consultant with at least 8 months relevant experience within the corporate sector._ - Join a dynamic and diverse...


  • Cape Town, Western Cape, South Africa Kontak Recruitment SA Full time

    City Centre, Cape Town, Western Cape - SalesClient Relations Consultant/ Customer Care (JB3367)City Centre, Cape TownR R18 000 CTC per monthDuration: Permanent Global company requires a professional Client Relations Consultant with at least 8 months relevant experience within the corporate sector._ Join a dynamic and diverse team and gain exposure to the...


  • Cape Town, South Africa E2E Staffing (PTY) LTD Full time

    We are assisting our client with the Recruitment of this exciting position based in the Western Cape **Department **:Sales / Customer Care **Reports To**: Consultant Manager and GM Sales and Customer Care **Personal Strengths Required**: Presentable, good communication skills, ability to solve problems. **Main Purpose**: - Conducting Sales Presentation...


  • Cape Town, South Africa E2E Staffing (PTY) LTD Full time

    We are assisting our client with the Recruitment of this exciting position based in the Western Cape  Department : Sales / Customer CareReports To : Consultant Manager and GM Sales and Customer CarePersonal Strengths Required: Presentable, good communication skills, ability to solve problems.Main Purpose:Conducting Sales Presentation in line with clients...

  • Customer Care Agent

    4 weeks ago


    Cape Town, South Africa Career Box Full time

    **Position Purpose** Customer Service Representative will consult with customers and provide the appropriate solutions and answers to complaints and queries related to reservations, refunds and ticket troubleshooting. In doing this they keep records of customer interactions while following communicated procedures, guidelines and policies. Their strong...

  • Customer Care Liaison

    3 weeks ago


    Cape Town, South Africa The Recruiters Full time

    **Title**: **Customer Care Liaison**: **Salary**: - 18000 **Description**: - A fantastic opportunity has come up for an outgoing person who is passionate about customer service. You will be required to call on 10 - 15 clients per day in order to ensure service level agreements are being met and that they are receiving excellent customer service. There is...

  • Customer Care Agent

    2 weeks ago


    Cape Town, Western Cape, South Africa Career Box Full time

    Position PurposeCustomer Service Representative will consult with customers and provide the appropriate solutions and answers to complaints and queries related to reservations, refunds and ticket troubleshooting. In doing this they keep records of customer interactions while following communicated procedures, guidelines and policies. Their strong customer...

  • Customer Care

    7 days ago


    Cape Town, South Africa Mérieux NutriSciences Full time

    Customer Care Cape Town Regular MERIEUX NUTRISCIENCES As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food,...

  • Customer Care

    2 weeks ago


    Cape Town, Western Cape, South Africa Intellicell Full time

    Website Department: Customer care experience Social media experience (Whatsapp/Facebook/Instagram) People skills Customer focus Customer service orientated Attention to detail Professionalism Multitasking Able to work independently*Must be able to work shift Monday to Friday 13h00 to 20h00 and 2 Saturdays(08h00-13h00).

  • Customer Consultant

    1 week ago


    Cape Town, South Africa audibene Full time

    Customer Consultant Job Description We are looking for a Customer (Sales) Consultant to further strengthen our sales team here in South Africa. Join us now, as we are shaping this fascinating, tech savvy consumer healthcare space! **About the role**: We are looking for highly motivated, independent, and empathetic customer consultants to grow our business...


  • Cape Town, Western Cape, South Africa Callforce Direct Full time

    Job Summary We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries...


  • Cape Town, South Africa CallForce Full time

    Job Summary We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries...


  • Cape Town, South Africa Callforce Direct Full time

    Job Summary We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer...


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    Job Summary We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries...


  • Cape Town, South Africa Callforce Direct Full time

    Job Summary We are seeking a dedicated social media community manager consultant to join our team. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries...

  • Customer Consultant

    3 weeks ago


    Cape Town, South Africa audibene Full time

    Customer Consultant Job Description Join us now, as we are shaping this fascinating, tech savvy consumer healthcare space! **About the role**: We are looking for highly motivated, independent, and empathetic customer consultants to grow our business within the South African market. At 3 years old we are a small team with big ambitions: to be THE go-to...


  • Cape Town, South Africa Western Cape Government Full time

    **Job Purpose**: The Department of Social Development, Western Cape Government has an opportunity for a competent individual to provide customer care support. The successful incumbent must be willing to work under pressure and meet deadlines, have a positive attitude and be responsible. This post is based in Cape Town, CBD. **Minimum Requirements**: Senior...

  • Customer Care Agent

    2 months ago


    Cape Town, South Africa Sea Harvest Full time

    **JOB PURPOSE**: This role requires an enthusiastic individual to enable our business to better understand their customer and employees by providing solutions and exceptional experience and resolving issues faster. The agent is responsible for maintaining customer satisfaction through the provision of problem solving and providing best-in-class customer...