Customer Care Consultant

7 months ago


Cape Town, South Africa Tower Group Full time

Our clients based in Observatory at Black River Park is seeking to employ a Customer Care Consultant on a Contractual basis.

**Role Description**:
The Customer Care Consultant plays a crucial role in ensuring the seamless and effective handling of all logistics-related customer escalations, working closely with the logistics team to provide world-class customer service.

**Responsibilities and Duties**:

- Collaborate with the logistics team to address and resolve customer escalations, ensuring compliance with company policies and procedures.
- Proactively identify and contact customers facing logistic issues, which may include delayed orders, missing orders, incorrect orders, or orders marked as delivered but not received.
- Handle and rectify customer complaints, aiming for a swift resolution to enhance the service experience.
- Furnish customers with accurate product and service information.
- Highlight and report any operational or service challenges to the relevant** **line

**Requirements**:

- At least 1-year customer service experience, with a preference for those in the ecommerce industry.
- Matric essential
- Clear Criminal Record
- Ability to quickly grasp new information; while training is provided, the role demands swift adaptation to the ever-evolving industry.
- Proactive, with a knack for suggesting improvements and streamlining the delivery experience.
- Strong problem-solving capabilities.
- Articulate communication skills.
- Team-oriented, with an ability to forge strong relations with colleagues.
- Effective multi-tasking skills.
- Flexibility in terms of shift availability.
- Fluent in English; proficiency in a second language is advantageous.

If you meet the requirement please feel to apply.



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