Customer Support Administrator

1 week ago


Cape Town, South Africa CareerfinderZA Full time

**Key Performance Area**:
Call Handling and Administration
- Resolves product or service queries by clarifying the customer’s or complaints, determining the cause/need, defining a solution, expediting correct action, and following up to ensure resolution.
- Ensure all customers are dealt with in a professional manner.
Appointment Enquiries
- Establish customer requirement (product and /or service need) and secure an appointment for sales consultants.
- Ensure correctness of customer information obtained.
- Ensure suitable messages are recorded on answering device and ensuring it is functioning at all times.
- Attend to all messages left on answering machine timeously.
Data Capturing
- Capture all enquiries and create appointments on system.
- Ensure all documentation with regards to placing orders, drawings, indemnities etc. has been received.
- Obtaining priorities from planning department for relevant orders.
- Updating installation scheduling board with priority orders and special orders.
- Attend to all factory queries and ensure that all reverted orders are corrected and submitted timeously.

**Minimum Requirements**:

- Matric / Grade 12
- 1- 2+ years of Telco experience.
- Credit and E-commerce: Customer Services / hospitality Experience - advantageous
- Knowledge of the Consumer Protection Act Advantageous
- Logical thinking
- Problem solver
- Ability to work under pressure
- Planning and organization
- High attention to detail
- Forward-thinker and able to identify/pre-empt problems and rectify timeously.
- Ability to communicate and build relationships at all levels of the organization



  • Cape Town, South Africa HR Support Full time

    **Duties & Responsibilities** - Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. - Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. - Ensure all required systems are kept updated with details of the customer’s...


  • Cape Town, South Africa ADvTECH Support Office Full time

    **Overall Purpose of the Job** Under the supervision of the Head: Academic Operations and the Deputy Head: Academic Operations, the Senior Customer Relations Officer is responsible for ensuring that all student queries related to all aspects of the student experience are dealt with timeously and effectively by the Customer Relations Centre in line with the...


  • Cape Town, South Africa ADvTECH Support Office Full time

    **Overall Purpose of the Job** Under the supervision of the Head: Academic Operations and the Deputy Head: Academic Operations, the Senior Customer Relations Officer is responsible for ensuring that all student queries related to all aspects of the student experience are dealt with timeously and effectively by the Customer Relations Centre in line with the...


  • Cape Town, Western Cape, South Africa The Legends Agency Full time

    The Legends Agency is seeking a motivated Customer Support and Administration Professional to join our team. In this role, you will be responsible for providing exceptional customer service and administrative support to our marketing team. Your tasks will include responding to client inquiries, adding new accounts to our system, and generating quotes and...


  • Cape Town, Western Cape, South Africa CA Support Full time

    Company OverviewCA Support is a leading provider of innovative solutions for project management and administration.">SalaryWe offer a competitive salary package, including an estimated $62,000 per year, to attract and retain top talent in the industry.

  • German Speaking

    2 weeks ago


    Cape Town, South Africa HR SUPPORT Full time

    **Job Title**:_**German speaking**_ **IT Customer Support Specialist** **Westlake, Cape Town** **Salary above market related** **Message from our client**: We are a Cape Town based Start Up, providing business services to international clients. We have ambitious growth expectations, as we operate in the exciting and fast-growing field of online learning....


  • Cape Town, Western Cape, South Africa CA Support Full time

    About the PositionWe are seeking a skilled Payroll Administrator to join our team at CA Support.


  • Cape Town, Western Cape, South Africa CA Support Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented project administrator to join our team. The successful candidate will be responsible for providing administrative support to project managers and teams, ensuring smooth project execution and delivery.Required Skills and QualificationsStrong organizational and time management skills;Ability...


  • Cape Town, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Customer relations and relationship management Video calling experience (advantageous) Contact centre experience Telephonic sales experience and high conversion rates (advantageous) Technical support experience Administration and record management Working in a digital environment CRM system...

  • Administrative Support

    7 months ago


    Cape Town, South Africa iMedrecruit Full time

    **Administrative Support, Cape Town (Northern Suburbs)** Our client is a distributor of medical supplies in the healthcare space and is seeking an admin support personnel to attend to the administrative requirements in the company such as preparing quotations, arranging deliveries and collections, providing admin support to the sales team etc. This position...


  • Cape Town, South Africa 1-grid Full time

    1-grid is looking for self-motivated, energetic and innovative Customer Support Agents (Technical) based at our Cape Town offices. **Duties and Responsibilities**: - Providing technical support to customers via live chat, tickets or by telephone - Register, transfer and update domains - Understanding of DNS and should have been exposed to tools such as...


  • Cape Town, South Africa FROGG Recruitment Full time

    **Customer Support Technician Cape Town** Our IT Technology client is looking for an Onsite Customer Support Technician with 1-3 year technical IT support experience. You must have a CompTIA A+ and Network certification. *** **Salary Market related** **Requirements**: Technical Support - Providing on-site technical support to the designated customer,...


  • Cape Town, South Africa The Red Fox Full time

    **The Company**:The Red Fox **Role Name**: Customer Support Manager **Location**: Noordhoek, Cape Town **Role summary** The Red Fox, an enterprising contributor in the sports betting industry, provides targeted marketing and operational support for two unique brands. With one brand enjoying established success and the other a burgeoning player in the...


  • Cape Town, South Africa Daily Maverick Full time

    **Job Advert Summary**: **Customer Support Specialist (Entry-Level)** We are seeking a detail-oriented Customer Support Specialist to assist customers and ensure their inquiries are addressed efficiently and professionally. In this role, you will use tools like Freshdesk to manage and resolve customer support tickets, track issues, and coordinate solutions...


  • Cape Town, Western Cape, South Africa MyRunway Full time

    Job Title: Customer Support SpecialistWe are seeking an exceptional Customer Support Specialist to join our team at MyRunway. As a key member of our customer-centric team, you will be responsible for delivering outstanding customer support across various platforms.This is an exciting opportunity to work in a fast-paced e-commerce environment where you will...


  • Cape Town, South Africa NCC Education Ltd Full time

    **Job Title: Customer Support Executive (Remote)** **Overview** To maintain and develop relationships with and deliver operational support to both current and new customers. To provide operational solutions/resolutions and training to our customers. **Job purpose** To be responsible for efficient customer service and support of Accredited Partner...


  • Cape Town, South Africa PUMA Full time

    **SALES** **CUSTOMER SALES ADMINISTRATOR**: - Cape Town, South Africa**YOUR MISSION**: The Customer Sales Administrator is responsible for the support of backend sales administration by the effective processing of sales orders and managing the Orderbook for various independent customers to achieve highest possible conversion rate from order to invoiced...


  • Cape Town, Western Cape, South Africa Ultra Personnel Full time

    The Customer Support Specialist position at Ultra Personnel is an exciting opportunity for individuals who thrive in a fast-paced environment and possess exceptional communication skills. This role requires a minimum of 3 years of experience in customer support, preferably in a medical setting with consignment stock management.Responsibilities...


  • Cape Town, South Africa Time Personnel Full time

    **Job Overview**: **Date Posted**: Posted 19 hours ago- **Location**: Cape Town, Western Cape- **Job Title**: Team Support Administrator- **Education Level**: High School / Matric- **Job Level**: Intermediate- **Minimum Experience**: 1 - 3 Years**Team Support Administrator - Century City, Cape Town.**: Are you bilingual in Afrikaans and English with strong...


  • Cape Town, Western Cape, South Africa Qetello Holdings Full time

    Join Qetello Holdings in Cape Town, Northern Suburbs as a skilled Administrative Support Specialist! We are looking for a highly organized and detail-oriented Finance Clerk to manage customer credits, process proof of delivery documents, and provide general administrative support to the operations department.Job Description:Process proof of delivery...