Customer Support Manager

Customer Support Manager (CSM) Department Description Please review and validate/fine-tune using your own knowledge and experience to create your own one. The Customer Support Manager operationally is responsible for ensuring contractual requirements are met or exceeded for ongoing support contracts for the countries assigned as per responsibility matrix....

JOB SUMMARY: As a Customer Support Manager, you will play a pivotal role managing the daily operations of the department, by providing leadership and guidance to the team ensuring a seamless and courteous management of all customer communication and engagements resulting in customer loyalty and satisfaction. In addition to overseeing the departments...

Our retail stores personify our vision and drive in providing our customers with a brilliant experience. Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life. Customer Support plays an essential role through providing a brilliant service to new and existing...

**The Company**:The Red Fox **Role Name**: Customer Support Agent **Location**: Cape Town **Hours of work**: Monday to Friday 9:00am - 17:00pm **Role summary** The Red Fox, an enterprising contributor in the sports betting industry, provides targeted marketing and operational support for two unique brands. With one brand enjoying established success and...

**Location: Cape town, Plattekloof** **Requirements and skills**: - ** Relevant tertiary qualification.**: - ** Experience in the private/Public utility electricity, water, and gas industry will be an advantage (3 to 5 years) ;**: - ** Effective and clear written and verbal communication skills.**: - ** Valid Drivers license and own transport as the...

**WE ARE BASH** We are a team of leaders. True owners, humble learners and friends. We're here to overcome big challenges, build tech solutions for people to enjoy, while **doing the best work of our careers**, together, as Bash. This journey requires grit, ambition and teamwork to thrive. We are **transforming SA retail for the better**; using a stable,...

Responsibilities & Duties As a valued member of our elite support squad, you will:- Provide excellent customer experience through technical support.- Serve as the interface between the customer and various departments.- Troubleshoot and resolve customer issues promptly and efficiently.- Document and track customer issues and resolutions.- Follow escalation...

Responsibilities & DutiesAs a valued member of our elite support squad, you will:- Provide excellent customer experience through technical support.- Serve as the interface between the customer and various departments.- Troubleshoot and resolve customer issues promptly and efficiently.- Document and track customer issues and resolutions.- Follow escalation...

 Responsibilities & DutiesAs a valued member of our elite support squad, you will:- Provide excellent customer experience through technical support.- Serve as the interface between the customer and various departments.- Troubleshoot and resolve customer issues promptly and efficiently.- Document and track customer issues and resolutions.- Follow escalation...

Customer Service and Logistics CoordinatorLocation: RemoteCompany Overview:We are a dynamic company specializing in vendor relations, freight logistics, and exceptional customer service for both US and Canadian clients. Our commitment to excellence extends to every aspect of our operations, from managing ground shipments with major carriers to handling...

**CUSTOMER SUPPORT SPECIALIST** **The opportunity** Onsight is passionate about helping improve companies' top line performance with exceptional software products recognized for simplicity, functionality, and user experience. Our best customer service is enabled by employees that thrive in an informal, team-orientated, and collaborative work environment....

UK Fintech seeking another Technical Customer Support Person. TenderPOS is an android POS solution and a Credit Card payments provider. We look after 100s of businesses in the UK We are looking for Technical Customer Support agents. Please note this role involves a huge variety of tasks from simple data gathering and entry, to complex problem solving. If...

**The opportunity** Onsight is passionate about helping improve companies' top line performance with exceptional software products recognised for simplicity, functionality, and user experience. Our best customer service is enabled by employees that thrive in an informal, team-orientated, and collaborative work environment. Onsight people feel respected and...

**Location: Cape Town (Engen House)**: **Purpose of the Job**: Enhance and strengthen relationship with high valued customers. Understands and proactively meets customer order fulfilment, queries and maintenance requirements **What you will be doing**: ACCOUNT MANAGEMENT Develop and maintain business relationship with the objective of expanding and...

**Purpose of role**: **Main responsibilities**: - Understand customer needs through their journey, from first contact to pre-sales to ongoing and after-sales support - Manage first contact with prospective customers by evaluating their potential ongoing needs and then either introducing them to EM’s products and services or sharing qualified leads with...

Startup dynamic BPO based in Century City Cape Town. Magnus Marketing seeks the services of a highly motivated and professional Customer Support Agent, who is willing to invest time and value into an innovative, dynamic and target driven Company; that recognises merit and results. **Job Description**: Identifying the nature of the query/complaint and...

Customer Training Support Consultant (POS 24063)Somerset WestR 20 000 to R 23 000 per monthRequirements:Training or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel proficiency intermediateCustomer service / support...

Customer Support Agent will consult with customers and provide the appropriate solutions and answers to complaints and queries related to reservations, refunds and ticket troubleshooting. In doing this they keep records of customer interactions while following communicated procedures, guidelines and policies. Their strong customer service experience will...

Customer Training Support Consultant (POS 24063)Somerset WestR 20 000 to R 23 000 per monthRequirements:Training or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel proficiency intermediateCustomer service / support...

Customer Training Support Consultant (POS 24063)Somerset WestR 20 000 to R 23 000 per monthRequirements:Training or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel proficiency intermediateCustomer service / support...