Receptionist

2 weeks ago


Durban, South Africa BHBW South Africa Proprietary Limited Full time

**Purpose of the Role**

To provide an effective and efficient receptionist service to internal and external customers, to ensure the maximum positive brand exposure.

**Key Performance Areas**

**Reception**:

- Respond politely and diplomatically to internal and external customer requests and queries
- Keep customer register and file the pages
- BHBW’s reception area must be neat and tidy (no boxes and social gatherings are permitted in the area)
- Be prompt and accurate in distributing messages
- Control and distribute all incoming calls
- Post must be distributed promptly
- Ensure the switchboard is always managed professionally
- Maintain a safe working environment (according to safety policy and procedures)

**General administrative duties**:

- Responsible for all reception duties
- Ensure load test schedule is up to date
- Update Technician clocking’s on a daily
- Scan job cards into SAP
- Generate monthly reports for key customers
- Creditors processing - compile and scan creditors invoices.
- Update Service tracker weekly
- Generate service quotes when necessary

**Qualification, Experience and Competencies**

Minimum Qualification
- Grade 12

Minimum Experience
- 2-3 Years’ experience in the same position

Competencies
- Computer literacy
- SAP experience, creation of PO’s
- Typing skills
- Professional telephonic etiquette
- Effective time management
- Communication skills
- Ability to work under pressure and to handle customer demands
- Attention to detail and accuracy
- Able to get along easily with people
- Ability to work under pressure
- Assertive
- Patient, friendly and pleasant
- Professional appearance


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