Guest Experience Assistant

2 months ago

Cape Town, South Africa StayRight Full time

Company: StayRight
Location: Remote, no more traffic
Position Type: Full-Time

**Salary**: £750/month

About StayRight:
StayRight is one of the fastest growing short stay Airbnb management agencies in the UK. We pride ourselves on the development and the delivery of a market leading team, culture, product and high level service. It provides the opportunity and environment for driven individuals to further their ability and talent within a high-performance and supportive organisation. Culture is everything at StayRight and we always strive to go the extra mile.

Each team member has an important part to play in the achievement of the business’s headline strategy and supporting objectives.
If you are interested to further your career in property management then we may have the ideal opportunity for you.

Due to continued fast growth, we are seeking an experienced customer support agent to support in guest communications and management. The role will include communicating directly with guests and completing admin tasks to help with day to day operations, working alongside the team leader and the Operations Manager.

**Requirements**:

- Excellent English communication skills, both written and verbal.
- Ability to manage and prioritise a range of tasks.
- Excellent time management across a range of activities.
- Reliable and fast internet connection.
- An eye for detail.
- An absolute commitment to quality.
- The ability to work in a self-managed way as well as working well within a team.
- Excellent telephone manner.
- Ability to accept and execute tasks with the need for follow up.
- An individual who is hardworking, flexible, reliable and trustworthy.
- Minimum 1 year experience in customer support required.

Preferred:

- Experience using online travel agencies (OTAs)
- Experience using channel managers (Preferably Tokeet)
- Experience using Stripe preferred.

Salary £750/month.
Hours - 37.5 per week
Availability to work on weekends
Operation hours 9AM-10PM daily.

Submit your CV and a cover letter here

Pay: R16 800,00 per month

**Experience**:

- customer service: 1 year (preferred)

Application Deadline: 2024/11/20

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