Weekend Customer Service Advisor

6 months ago


Claremont, South Africa AGTC LtdLaura James Full time

**Who are we?**

We are Laura James. We make and sell beautiful home & garden furniture. We are in a period of growth, and it is an exciting time to join our team in Claremont, Cape Town. With the customer at the heart of our business, we work as a team, to break boundaries and get things done to ensure Laura James delivers quality furniture day after day to our growing customer base.

**The Role**

We have fantastic new opportunities within our Customer Service Team for high performing Weekend Customer Service Team Agents (Friday, Saturday, Sunday and Monday). We are looking for performance and achievement driven individuals, someone who is in the top of his/her game with a track record of KPI achievement and is passionate about customer experience.

**Role Customer Service Advisor**

**Key Tasks**:

- Being the main point of contact for telephone and chat enquiries
- Making decisions on outstanding cases, with quick and high-quality resolution.

**Key Skills required**:

- Experience of varying CRM systems. Ability to learn new systems quickly. Ability to handle multiple cases and tasks at the same time.
- Able to work in a high paced environment, taking many tasks at once.
- The person must be a strong team player, confident under pressure with a ‘can-do’ attitude.
- Be flexible and able to juggle many tasks at once.
- Meticulous attention to details

If this opportunity excites and you feel that you top in class, want an above average remuneration package and if you have the experience to take on this challenge, we’d love to hear from you.

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have exceptional communication skills both written and verbal?
- Do you have critical thinking experience?

**Experience**:

- Zendesk: 2 years (required)
- customer service: 2 years (required)

**Language**:

- Professional English (required)



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