Customer Support Manager

3 days ago


Sandton, South Africa Paymentology Full time

Paymentology is an award-winning global Fintech with an enterprise-level, highly scalable, highly secure financial processing system that powers tens of millions of transactions and makes it easy for people to issue, redeem and reconcile prepaid cards all over the world.
- We have an amazing Global Customer Support team ensuring that our enterprise customers around the globe receive world-class service of the highest level, and now we need you_

Our customer support team provides high-level support and issue resolution to our clients around the world. Sometimes they will be technical queries, sometimes invoicing queries. The role of the team members is to understand what they can fix themselves, and what needs to be fixed or investigated by another department.

As Paymentology’s **Customer Support Manager** for South Africa, you’ll be leading the department’s vision, growth strategy and continuous improvement, ultimately ensuring our customers are provided with top-quality support.

Our team is growing and we need an experienced manager to define policies and procedures for the department. By setting clear goals and KPIs you will be able to measure, evaluate and increase performance in the team. Having a strong background in call centre, you bring an in depth understanding of how these operate and your focus will be on coaching to staff accordingly.
**What you get to do**:

- Define department growth strategy, KPIs and policies.
- Analyze and use data driven insights and customer feedback to drive decision making and process improvement.
- Lead meetings with customer support team to communicate company policy and procedure changes as well as discuss department metrics.
- Provide input to management on support team performance and present plan for improvement.
- Act as cross-functional leader in order to build collaborative relationships with leaders and individuals across various departments

**What it takes to succeed**:
+4 years management experience in call centre is essential for this role, in order to understand metrics and how they drive performance.

Strategic mindset. You see trends in data and customer feedback which you then use to improve processes and convey them into long-term goals for improving customer experience.

Excellent customer orientation and relationship building at all levels inside and outside of the company.

Technical understanding. You are able to quickly grasp and learn how to work with multiple systems. Knowledge of the payment processing industry is highly desirable.

Excellent English and great communication skills. You are articulate and can effectively communicate at all levels.

International exposure. You enjoy the diversity of working with multi-cultural teams and customers.

Effective stress management skills. Ability to manage stress as the role can be demanding at times.
- Our support teams operate 365 days a year, 24 hours a day, with multiple shifts in multiple locations across the globe, following the sun from eastern hemisphere, across central time zones (including South Africa) to the western hemisphere. The role will require close coordination and daily hand-over from and to the eastern and western hemisphere support teams._
**What you can look forward to**:
At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.
- We focus on building strong, diverse teams built from different backgrounds, experiences & identities._



  • Sandton, South Africa Blueion Support Services Full time

    The main job function supporting a global 24/7 Microsoft-based infrastructure across multiple datacentres (Windows Server 2022 and SQL Server 2022) Working in an Operations Centre, part of a team running a 24/7 shift pattern. Reviewing Monitoring and Alerting systems constantly. Prioritizing and escalating issues quickly and proactively, or solving issues...


  • Sandton, South Africa Blueion Support Services Full time

    At Blueion Support Services, we are seeking a highly skilled and experienced Deposit Operations Manager to join our team. This is a fantastic opportunity for a talented professional to take on a leadership role in our Payments Department.As a Deposit Operations Manager, you will be responsible for overseeing the efficient processing of payments, ensuring...

  • Customer Service Host

    7 months ago


    Sandton, South Africa Blueion Support Services Full time

    We are looking for an excellent customer Service Host, fluent in a minimum of two languages, who have a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency. **Key Duties and Responsibilities**: - Must...


  • Sandton, South Africa MagicOrange Full time

    **MagicOrange So**ut**h Africa** **About MagicOrange** MagicOrange is a globally recognized leader in the IT Financial Management Software market, as acknowledged by Gartner. With customers and a strong presence on four continents, we are a Software as a Service (SaaS) provider in a high growth phase. Our mission is to empower individuals and...


  • Sandton, South Africa Base Recruitment Full time

    A well established I.T Rental company is looking for an experienced Customer support agent with an ability to understand the basics of IT issues, direct system tickets, and help with basic IT related queries. The role will be to: - Answer all inbound calls - Action I.T tickets coming into the helpdesk - Open tickets and assign priority levels - Resolve...


  • Sandton, South Africa Blueion Support Services Full time

    About the Role">As a Strategic Promotions Manager at Blueion Support Services, you will play a pivotal role in crafting and executing compelling promotions that drive business growth. With a keen eye for detail and exceptional project management skills, you will be responsible for developing an annual promotions strategy and calendar aligned with our...


  • Sandton, South Africa Concurrent Systems Full time

    - **Minimum Requirements**: - Degree or Diploma in IT, Software Engineering, Computer Science, Engineering or a related field - 6 months experience in a similar role is preferable, but graduates to be considered - Fully equipped home office - Willing to work night shifts on a rotational basis **Job Specification**: - Expected to excel in linux and...

  • Customer Support

    4 days ago


    Sandton, South Africa Concurrent Systems Full time

    - **Minimum Requirements**: The following minimum requirements are a prerequisite for this vacancy: - A degree or Diploma in IT, Software Engineering, Computer Science, Engineering or a related field - Six months’ experience in a similar role is preferable, but graduates will be considered - A fully equipped home office **Job Specification**: - be on...

  • Vip Manager

    3 months ago


    Sandton, South Africa Blueion Support Services Full time

    **PURPOSE OF POSITION** The VIP Manager’s main objective is to increase loyalty and gross win from VIP and potential VIP’s. **Logistical Requirements**: This position should be available 24/7 although official workhours are week business hours. **PRIMARY AREAS OF RESPONSIBILITY** - Direct Client Liaison through Call, Text and e mail during USA...

  • Gcs Customer Support

    7 months ago


    Sandton, South Africa BD Full time

    **We are the makers of possible**: BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the...

  • Brand Manager

    4 months ago


    Sandton, South Africa Blueion Support Services Full time

    To help us continue on our already impressive growth trajectory, we’re on the lookout for a brand marketing manager to support the Chief Marketing Officer in delivering upon brand strategies across target markets. **RESPONSIBILITIES** - Ownership of Premier Bet brand strategy across 18 African markets, driving targeting, positioning and marketing...


  • Sandton, South Africa ADvTECH Support Office Full time

    **Overall Job Responsibility**: The Facilities Manager is responsible for establishing work procedures and processes for all the technical, soft services and business support functions. The incumbent will also assume overall accountability for planning, scheduling, monitoring and executing all maintenance related aspects, building information management...

  • Payments Manager

    4 days ago


    Sandton, South Africa Blueion Support Services Full time

    This role will require you to ensure optimal and efficient processing. Doing this while maintaining VIP player experience and maximizing acceptance rates. Looking at regionalization of deposit methods and cultures while optimizing player experience and minimizing deposit costs. This will entail training new team members and stakeholders on business methods....

  • Payments Manager

    2 days ago


    Sandton, South Africa Blueion Support Services Full time

    This role will require you to ensure optimal and efficient processing. Doing this while maintaining VIP player experience and maximizing acceptance rates. Looking at regionalization of deposit methods and cultures while optimizing player experience and minimizing deposit costs. This will entail training new team members and stakeholders on business methods....


  • Sandton, Gauteng, South Africa Switch Elektrik Pty(Ltd) Full time R4 500 - R6 500 per month

    Role SummaryAs a Customer Support Operations Coordinator at Switch Elektrik Pty Ltd, you will play a critical role in ensuring seamless customer experiences and driving sales growth.Main Responsibilities:Provide exceptional customer support and resolve issues promptly and professionally.Analyze customer needs and develop targeted solutions to meet their...


  • Sandton, Gauteng, South Africa Switch Elektrik Pty(Ltd) Full time R4 500 - R6 500 per month

    Role SummaryAs a Customer Support Operations Coordinator at Switch Elektrik Pty Ltd, you will play a critical role in ensuring seamless customer experiences and driving sales growth.Main Responsibilities:Provide exceptional customer support and resolve issues promptly and professionally.Analyze customer needs and develop targeted solutions to meet their...

  • Marketing Manager

    7 months ago


    Sandton, South Africa Blueion Support Services Full time

    Responsible for the online Casino product, its customers and overall ROI. - Own the monthly and quarterly Casino communication plan and ensure impeccable planning and end to end execution of campaigns (this includes campaign briefing, defining customer segments, brainstorming with copywriters and designers, signing off assets and marketing materials and...


  • Sandton, South Africa nutun Full time

    We are a people orientated business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment...


  • Sandton, South Africa Core Group Full time

    Headquartered in Sandton, South Africa, Core Group is devoted to provide innovative, high quality, high value products to customers in electronic consumer products, to improve people’s lives. We are looking for an eCommerce Customer Support Associate to join our dynamic eCommerce team. **ABOUT THE ROLE**: - Excellent customer query-solving skills -...


  • Sandton, South Africa The Globevest Group Full time

    The Globevest Group is a leader in the optical lens manufacturing industry, and we are seeking a skilled Customer Service Consultant to join our team as soon as possible. This role will be based in Sandton, Johannesburg.Salary: Market relatedJob DescriptionThis position is responsible for providing excellent customer service and support to our clients. The...