Tier 2 Desk Top Support
7 months ago
IT Support - Tier 2 Desktop Support Engineer
Cape Town - Southern Suburbs
Salary R14,000 to R20,000 per month based on experience.
**Job Description**:
**Duties & Responsibilities**:
Ensure that all calls and tickets are answered and resolved within the Company SLA agreement.
Regularly check and update all calls and tickets.
Act on reassigned calls and tickets accordingly.
This is a client-facing on-site position.
**Personal Attributes**:
Punctual.
Logical thinking and understanding.
Fluent in the English language (writing, speaking, and reading).
Respectful and possess excellent communication skills.
A team player with a friendly disposition.
Able to work shifts, which include alternative weekends (Saturdays).
**Desired Experience & Qualifications**:
Desktop hardware and software support (including Office Suite and Mail).
Networking skills (N+ Certificate).
Basic administration of Active Directory (user creation, AD policies).
Basic administration of Office 365.
At least 5 years experience in hands-on IT support.
Troubleshooting experience.
**Knowledge, Skills, and Abilities**:
Solid knowledge of TCP/IP Networking.
Working knowledge of desktop imaging and deployment.
Proficient in PC hardware, software, and printer troubleshooting and repair.
Basic knowledge of Active Directory, user creation, and policies.
Strong organizational, time management, and communication skills.
Ability to prioritize, multi-task, and easily adapt to change.
Ability to take initiative and work independently as well as within a team.
Must meet deadlines, accomplish tasks within the agreed-upon time structure, and adapt to a fast-paced, demanding environment.
Desktop hardware and software support (including Office Suite and Mail). Networking skills (N+ Certificate). Basic administration of Active Directory (user creation, AD policies). Basic administration of Office 365.
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