Technical Support Consultant

4 weeks ago


Somerset West, South Africa Semper - Property Management Software System Full time

**Technical Support Consultant**
**Based in: Somerset West, Western Cape, South Africa**

**Semper** is Africa’s leading property management software system. We provide a comprehensive SaaS solution (such as a PMS, POS, Stock Control, On-line bookings, E-guest services apps, Integrations into payment gateways and accounting systems etc.) that enable hotels and restaurants operations to be streamlined.

We are a fast-growing fun company with lots of room for career growth and opportunities. We are rapidly expanding into countries all over Africa and places such as New Zealand, Australia, Philippines and Ireland etc..

We are looking for a self-driven and innovative **Technical Support Consultant** who is eager to provide exceptional client service from our **Head Office** in Somerset West.

**The Role**:

- Investigate, analyse, and record customer issues.
- Escalate support requests that cannot be resolved.
- Participate in end-user training by providing both product knowledge and insight on the client's business processes.
- Implementation of the Semper Property Management Systems suite of products.
- Organize and schedule upgrades and maintenance.
- Travel to clients from time to time (local and international) to do onsite training and installations.

**The Requirements**:

- Hospitality Background (is preferable).
- Excellent written and oral communication skills.
- Strong problem solving, analytical, and good knowledge of MS Office skills.
- A passion for services, pride in the quality of their work, and the instinct to follow through until a job is completed.
- Able to present ideas and concepts to an audience.
- Ability to manage, prioritize, and multi-task on multiple tasks.
- Ability to work closely and build relationships with clients and vendors.
- Good interpersonal skills, an outgoing and positive attitude.
- Basic knowledge of network infrastructure, cloud configuration, software, HTML, and hardware installations.
- Microsoft SQL knowledge.
- Willingness to travel locally and internationally.
- Must be vaccinated and have a valid passport for traveling purposes.

**We offer**:

- Salary based on experience.
- Fun working environment.
- Training and mentoring.
- Lots of room to grow.

**Job Types**: Full-time, Permanent

**Education**:

- High School (matric) (preferred)

**Experience**:

- Hospitality: 1 year (preferred)

License/Certification:

- Passport and Driver's License (preferred)

Willingness to travel:

- 25% (preferred)

Expected Start Date: 2024/05/01



  • Somerset West, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 9036 AV **Consultant**: Anneke Viviers First point of contact for technical support to installers Provide accurate and efficient technical support on batteries via telephone and in person Assist installers and end users with firmware updates via telephone and remote login Provide feedback to installers and customers on battery repairs,...


  • Somerset West, Western Cape, South Africa Exceed Recruitment and Human Resource Consultants Full time

    Reference: 9036 AVConsultant: Anneke ViviersFirst point of contact for technical support to installersProvide accurate and efficient technical support on batteries via telephone and in personAssist installers and end users with firmware updates via telephone and remote loginProvide feedback to installers and customers on battery repairs, upgrades and new...


  • Somerset West, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**:9036 AV **Consultant: **Anneke Viviers - First point of contact for technical support to installers - Provide accurate and efficient technical support on batteries via telephone and in person - Assist installers and end users with firmware updates via telephone and remote login - Provide feedback to installers and customers on battery...


  • Somerset West, South Africa InteractiveMedia Full time

    As a Digital Signage Support Agent, you will be responsible for providing technical support and assistance to clients using our signage system. Ultimately this would suit someone young (maybe just out of school), presentable, ambitious, that is a fast learner and looking for experience in the tech and support space. This role requires technical skills,...

  • Support Technician

    3 weeks ago


    Somerset West, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 8889 AV **Consultant**: Anneke Viviers First point of contact for technical support to installers Provide accurate and efficient technical support via telephone and in person Assist installers and end users with firmware updates via telephone and remote login Provide feedback to installers and customers on battery repairs, upgrades and new...


  • Somerset West, Western Cape, South Africa Enshrine Placements Full time

    Technical Support Technician - Western Cape My client is a highly respected organisation within South Africa and London. They used their expertise to develop the most advanced, accurate and reliable golf tracking system in the world.They not only excel in their specialized hardware, but they also provide the best user experience possible through its...

  • Support Technician

    2 weeks ago


    Somerset West, Western Cape, South Africa Exceed Recruitment and Human Resource Consultants Full time

    Reference: 8889 AVConsultant: Anneke ViviersFirst point of contact for technical support to installersProvide accurate and efficient technical support via telephone and in personAssist installers and end users with firmware updates via telephone and remote loginProvide feedback to installers and customers on battery repairs, upgrades and new developmentsKeep...


  • Somerset West, South Africa Adzuna ZA B C2 Full time

    Training Support Consultant (POS 24009)Somerset WestR 20 000 to R 23 000 per monthRequirements:Training or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel proficiency intermediateCustomer service / support...


  • Somerset West, South Africa Adzuna ZA B C2 Full time

    Customer Training Support Consultant (POS 24063)Somerset WestR 20 000 to R 23 000 per monthRequirements:Training or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel proficiency intermediateCustomer service /...


  • Somerset West, South Africa Exceed Hr Full time

    **Reference**: 8083 CC **Consultant: Charne Coetzee** - Provide technical support to customers - Admin **Qualifications**: - Technical Diploma/Certificate or BTech - Electrical Engineering - At least 3-5 years relevant experience - Proficient in MS Office Packages - High level of system knowledge and understanding for effective support and maintenance


  • Somerset West, South Africa InteractiveMedia Full time

    As a Digital Signage Support Agent, your primary role will involve delivering technical support and aid to clients who utilize our signage system. This position is well-suited for individuals who are young, possibly recent graduates, possess ambition, demonstrate quick learning capabilities, and seek to gain valuable experience in the technology and support...

  • Bookkeeper

    2 weeks ago


    Somerset West, Western Cape, South Africa CA Support Full time

    Bookkeeping responsibilities will include: Advising clients on cloud computing options Providing support to users of cloudbased accounting software Setting up company templates for new client takeons on cloudbased software Performing regular bookkeeping duties for cloudbased clients Keeping clients regularly updated on their company position in terms of bank...


  • Somerset West, Western Cape, South Africa Exceed Hr Full time

    Reference: 8083 CCConsultant: Charne Coetzee Provide technical support to customers AdminQualifications: Technical Diploma/Certificate or BTech Electrical Engineering At least 35 years relevant experience Proficient in MS Office Packages High level of system knowledge and understanding for effective support and maintenance


  • Somerset West, Western Cape, South Africa InteractiveMedia Full time

    Imagine Signage is a Digital Signage company based in Somerset West that provides software and hardware solutions to multiple clients around the world. We have supplied solutions to major national brands as well as other small to medium clients. As a growing company, we are looking for someone who has the will to learn, is highly motivated, and is hungry to...


  • Somerset West, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: SJ 7525 **Consultant**: Sone Johnson **Descriptions**: Managing customer migration projects. Creating and managing migration plans with clients. Managing data migrations with the take-on teams. Reporting on migration progress of all projects to the rest of the team. Use advanced technical skills and custom tools to efficiently manage and...

  • Technical Sales

    3 weeks ago


    Somerset West, South Africa Merieux NutriSciences Full time

    **Technical Sales** Cape Town Regular **MERIEUX NUTRISCIENCES** As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food,...

  • Service Consultant

    4 weeks ago


    Somerset West, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 9391 NB **Consultant**: Nine Broodryk **Provide Expert Guidance**: Offer clients technical guidance on system and workflow best practices to optimize their processes and maximise efficiency. **Troubleshooting Assistance**: Assist staff in analyzing client-specific logs to identify and resolve issues promptly and effectively. **Customer...


  • Somerset West, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 7880 CC **Consultant**: Charne Coetzee Primary focus will be the repair and maintenance of product at customer sites, both locally and internationally as well as at the office. Field service technicians travel to customer sites to repair and install equipment, and usually work independently with little daily...


  • Somerset West, South Africa Adzuna ZA B C2 Full time

    Applications are open for a Customer Success Consultant at our client based in Somerset West. Skills:Customer Success Consultants must know the company’s products inside out. They are often called upon to provide support to clients to be able to provide additional training on solutions.They may even help clients plan and understand the best ways to utilise...


  • Somerset West, South Africa The Talent Room Full time

    Applications are open for a Customer Success Consultant at our client based in Somerset West.  Skills: Customer Success Consultants must know the company’s products inside out. They are often called upon to provide support to clients to be able to provide additional training on solutions. They may even help clients plan and understand the best ways to...