Service Consultant
5 months ago
**Reference**: 9391 NB
**Consultant**: Nine Broodryk
**Provide Expert Guidance**: Offer clients technical guidance on system and workflow best practices to optimize their processes and maximise efficiency.
**Troubleshooting Assistance**: Assist staff in analyzing client-specific logs to identify and resolve issues promptly and effectively.
**Customer Interaction Management**: Handle customer requests, complaints, and feedback professionally, ensuring appropriate solutions are provided promptly.
**Issue Resolution Follow-up**: Conduct thorough follow-ups with clients to ensure that reported issues are resolved promptly and satisfactorily.
**Record Keeping**: Maintain accurate records of all customer interactions, including details of issues reported and resolutions provided.
**Adherence to Communication Protocols**: Follow communication procedures, guidelines, and policies outlined to ensure consistent and effective interaction with clients.
**Requirements Translation**: Accurately translate client requirements into actionable specifications for the development team, mapping out applicable business processes for integration into the systems.
**Documentation Management**: Ensure that support logs are meticulously maintained, accurately documenting all interactions and resolutions.
**Client Confidence Building**: Instill confidence in clients by consistently delivering a professional level of service and support.
**Team Support**: Assist the team leader in ensuring that all client inquiries and requests are addressed promptly, and maintains a high standard of service delivery.
**Risk and Issue Communication**: Take responsibility for timely communication to the team leader regarding any emerging risks or issues, facilitating proactive resolution.
**Client Engagement Management**: Manage client engagement calls and visits, facilitating discussions on risks and opportunities related to their system workflows.
**Qualifications**:
Senior Certificate/Matric
One-year IT qualification and/or business qualification
ERP system background and/or background the fruit industry is advantageous
**How to Apply**:
If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
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