Technical Support Technician

4 days ago


Somerset West, South Africa Exceed Recruitment and Human Resource Consultants Full time

**Reference**:9036 AV
**Consultant: **Anneke Viviers
- First point of contact for technical support to installers
- Provide accurate and efficient technical support on batteries via telephone and in person
- Assist installers and end users with firmware updates via telephone and remote login
- Provide feedback to installers and customers on battery repairs, upgrades and new developments
- Keep up to date with industry trends and changes
- Offer suggestions for continuous improvements to the products
- Standby required for technical support for a limited period via standby shifts
- Attend training as required
- Respond to tickets within the time stipulated by the system
- Complete daily timesheets for continuous measurement and logging

**Qualifications**:

- Technical Diploma/Certificate or BTech
- Electrical Engineering
- At least 3-5 years relevant technical experience



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