Technical Support Agent

4 months ago


Somerset West, South Africa InteractiveMedia Full time

As a Digital Signage Support Agent, you will be responsible for providing technical support and assistance to clients using our signage system. Ultimately this would suit someone young (maybe just out of school), presentable, ambitious, that is a fast learner and looking for experience in the tech and support space. This role requires technical skills, attention to detail, and effective communication abilities.

Note, training will be provided. We invest in the person, with trust and effort being a major factor.

**Key Responsibilities**:

- Provide technical support for digital signage systems, including hardware, software, and network components.
- Monitor digital signage networks and proactively identify potential issues, taking necessary actions to prevent service disruptions.
- Assist clients in setting up and configuring digital signage displays, ensuring compatibility and optimal performance.
- Document and maintain accurate records of support activities, including client interactions, issue resolution steps, and system configurations.

**Qualifications and Skills**:

- Minimum matric certificate
- Outstanding customer service skills with a strong telephonic manner with the ability to communicate technical concepts to non-technical individuals.
- Experience or self-taught in technical support with knowledge of hardware components & software platforms.
- Excellent problem-solving skills, with the ability to analyze and resolve technical issues efficiently.
- Detail-oriented approach and commitment to delivering high-quality work.

Note: The job description provided above is a general outline of the typical duties and requirements of the role. It is not exhaustive and other responsibilities may be assigned as necessary. Ample room for growth.

The position is primarily office based (Somerset West)., however client on-site support may be required.

Please send through your CV and expected salary and possible start date.

**Salary**: R10,000.00 - R15,000.00 per month

Application Question(s):

- Are you based in the Helderberg region?
- What is your expected monthly salary?
- How soon can you start working?



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