Sales Operations Manager

4 months ago

Pretoria, South Africa Santam Full time

Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do?
Santam Client Solutions, Santam Direct department have career opportunity available for a Sales Operations Manager who will be based in Centurion. The Sales Manager is accountable for the day-to-day management of the sales teams.

**This role is focused on, but not limited to**:
Servicing broker requests, including enquiries
Appropriate Client Experience and Quality standards, continuous improvement
Acquire, develop, deploy and retain new talent, current employees and leaders
To achieve the profitable growth targets contracted for each channel:
Digital, interbound/marketing above the line and digital,
Referrals and in the future over the medium-term the establishment and implementation of a Dealership channel, Value Added Products/Services (VAP’s), Pet and (Commercial Lines (CL) product line-strategies
Review and analysing of current business opportunities to improve results
The establishment of a high-performance culture; Service Level Agreement (SLA’s) and Organizational Level Agreement (OLA’s) management; formulation and implementation of recovery/improvement plans of action
The successful implementation of strategic initiatives and the adoption thereof through appropriate change management;
Operational budget management;
Ensure regulatory requirements are met What will make you successful in this role?
Key Accountabilities
Achieving profitable growth targets
Capacity planning
Optimizing sales processes
Budget and expense management

Qualifications and Experience
Completed Grade 12
Bachelor’s degree in Commerce, Business, Economics, Finance or insurance related
Fais fit and proper with a full qualification (advantageous)
Completed RE 5 and 1
5 years’ experience in a senior management role held within financial/short-term insurance services (advantageous)
10 years management experience
A minimum of 10 years short-term insurance experience and exposure to Personal and Commercial Lines
Experience working in high paced Contact Centre environment

**Skills**:Strategic thinking
Business/sales acumen
Remuneration models, performance based variable pay, Incentive design and management;
Sales pipeline management
Analytics and reporting expertise
Understanding of Customer Relationship Management (CRM) and Avaya Proactive Outreach Manager (POM) dialler-solution/s
Experience with financial systems
Coaching and mentoring
ER experience
Organizational skills
Relationship, network building and influence Personal Attributes Persuades - Contributing through others Manages complexity - Contributing through others Decision quality - Contributing through others Business insight - Contributing through others Core Competencies Being resilient - Contributing through others Collaborates - Contributing through others Cultivates innovation - Contributing through others Drives results - Contributing through others Customer focus - Contributing through others Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

  • Agricultural Operations Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Farm Manager SA Full time

    Farm Manager SA: Seeking a Seasoned Farm ManagerWe are a leading agricultural company in Pretoria, Gauteng, seeking a highly skilled and experienced Farm Manager to join our team.Key Responsibilities:Manage the day-to-day operations of our farm, ensuring maximum production and efficiency.Coordinate with engineering, equipment maintenance, packing houses, and...

  • Agricultural Operations Manager

    1 week ago

    Pretoria, Gauteng, South Africa Farm Manager SA Full time

    Farm Manager SA is seeking a highly skilled and experienced farm manager to lead our vegetable farm operations. The ideal candidate will have a strong background in agricultural production and management, with a proven track record of success in managing large-scale vegetable farms. Key responsibilities will include overseeing daily farm operations, managing...

  • Bakery Sales Operations Manager

    3 months ago

    Pretoria, South Africa Premier Full time

    **Purpose of Job** Drive Premier bread sales growth, enhance market share, and ensure customer satisfaction by leading and optimizing the Bakery sales team's performance in the bakery's formal and informal market segments. **Job Objectives** - **To drive Premier bread sales growth and boost revenue by**: - Proactively implementing sales strategies,...

  • Farm Manager

    5 months ago

    Pretoria, South Africa Farm Manager SA Full time

    **Pretoria Area - Gauteng**: Our client is looking for a Farm Manager to join the team. This is a **LIVE OUT** position. **MINIMUM REQUIREMENTS** - Agricultural Diploma/Degree advantageous - Business or Operations Management qualification and or experience essential - Previous crop farm management (all aspects) experience essential - Proven experience...

  • Operations Manager

    4 months ago

    Pretoria, South Africa BasaltX Full time

    Our client is looking for a Operations Manager within the conferencing and events industry. The incumbent will be responsible for providing strategic planning and management of the reservations, sales and front of house functions of the group. This position is based in Pretoria. **What you will do**: **Strategic planning** - Keep abreast with the industry...

  • Sales Operations Coordinator

    2 weeks ago

    Pretoria, Gauteng, South Africa Tower Group Full time

    {"title": "Sales Administrator", "description": "Job SummaryWe are seeking a highly organized and detail-oriented Sales Administrator to join our team at Tower Group. The successful candidate will provide administrative support to the Sales Manager and Sales & Service team, ensuring the smooth operation of sales and service activities.Key...

  • Operations Manager

    5 months ago

    Pretoria, South Africa Green Marble Recruitment Consultants Full time

    Ring in a new era of operational brilliance! We're on the lookout for a seasoned Operations Manager to orchestrate unparalleled success in a bustling call center. If you have a knack for optimizing workflows, maximizing team efficiency, and ensuring a symphony of customer satisfaction, then this is your cue to take center stage. Join my client as they...

  • Operations Manager

    3 months ago

    Pretoria, South Africa Insphired Recruitment Solutions Full time

    Our Client in the Medical Devices industry is currently looking for an **Operations Manager/Industrial Engineer**, in Pretoria. **Responsibilities**: - Optimize the contact centre environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the contact center. - Drive change and...

  • Regional Operations Manager

    3 weeks ago

    Pretoria, Gauteng, South Africa CaRRoL BoYeS Full time

    Regional Operations Manager – Focus on Retail ExcellenceAre you a proactive leader with a passion for operational success? We are seeking a seasoned Regional Operations Manager to oversee our retail divisions across various regions.In this role, you will be instrumental in ensuring effective staffing and operational efficiency throughout your designated...

  • Operations Manager

    4 months ago

    Pretoria, South Africa Careforce Recruitment Full time

    Our client, a managed care organisation based in Pretoria is looking for an Operations Manager. This is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries. Position: Operations Manager Reporting to: Life Business Executive Grade: D5 Hours: 8 Hours per day, 40...

  • Sales Operations Team Leader

    3 months ago

    Pretoria, South Africa FirstRand Full time

    Job Description The Sales Operations Team Leader leads a team and ensures that staff are equipped and able to meet operational targets The incumbent deals with escalated customer queries and promotes the Bank's products and services Hello Future Sales Operations Team Leader Welcome to Wesbank, the home of the #changeables. We design for the shapeshifters...

  • Regional Operations Manager

    3 weeks ago

    Pretoria, Gauteng, South Africa CaRRoL BoYeS Full time

    Regional Operations Manager – Retail DivisionAre you a proactive leader with a focus on achieving results and a strong attention to detail? We are seeking an experienced Regional Operations Manager to oversee our retail operations across multiple regions.In this role, you will be instrumental in ensuring optimal staffing levels and operational efficiency...

  • Snr Operations Manager

    4 months ago

    Pretoria, South Africa KM CONSULTING Full time

    _**SNR OPERATIONS MANAGER, Snr Key Position, R50-60k, PTA**_ Engineering company specializing in Electronic systems requires the following: The Senior Operations Manager is responsible for managing the daily operations of the organization such that the Company achieves its organizational objectives. The role includes a strong business development focus, as...

  • Operations Manager

    4 months ago

    Pretoria, South Africa RAD Resources Full time

    oin an award-winning team that is changing the world through cutting-edge technology innovations. With a caring, energetic culture, they foster great collaborations and provide opportunities to do groundbreaking work. Their tech-savvy team is always on the leading edge. They leverage the latest advancements to continuously improve their products and...

  • Operations Manager

    2 months ago

    Pretoria, South Africa Ad Talent Full time

    Who we are: We are an digital marketing agency specialising in lead generation within Google and YouTube advertising.What we do: We tailor our performance-driven services to meet your unique digital marketing needs.What we are looking for: We are looking for an Operations Manager to join our team.What you will do:Manage and oversee the business development...

  • Operations Manager

    2 months ago

    Pretoria, South Africa Ad Talent Africa Full time

    Who we are: We are an digital marketing agency specialising in lead generation within Google and YouTube advertising.What we do: We tailor our performance-driven services to meet your unique digital marketing needs.What we are looking for: We are looking for an Operations Manager to join our team.What you will do:Manage and oversee the business development...

  • Operations Manager

    2 months ago

    Pretoria, South Africa Ad Talent Full time

    Who we are: We are an digital marketing agency specialising in lead generation within Google and YouTube advertising. What we do: We tailor our performance-driven services to meet your unique digital marketing needs. What we are looking for: We are looking for an Operations Manager to join our team. What you will do: Manage and oversee the business...

  • Store Operations Manager

    3 weeks ago

    Pretoria, Gauteng, South Africa TFG Jewellery Division Full time

    Job Summary:The TFG Jewellery Division is seeking a highly skilled and experienced Store Manager to lead our retail store team. As a Store Manager, you will be responsible for driving sales growth, managing store operations, and ensuring exceptional customer service.Key Responsibilities:Drive Sales Growth: Develop and implement strategies to increase sales...

  • Regional Operations Manager

    3 weeks ago

    Pretoria, Gauteng, South Africa CaRRoL BoYeS Full time

    Regional Operations Manager – Retail DivisionAre you a proactive leader with a strong focus on results and a meticulous approach to detail? We are seeking a seasoned Regional Operations Manager to oversee our retail activities across various regions.In this role, you will be instrumental in ensuring effective staffing and operational efficiency throughout...

  • Retail Operations Manager

    3 weeks ago

    Pretoria, Gauteng, South Africa Mambo's Storage & Home Full time

    About the RoleMambo's Storage & Home is seeking a highly skilled and experienced Retail Operations Manager to join our team. As an Assistant Store Manager, you will play a critical role in driving our retail operations and providing exceptional customer service.Key ResponsibilitiesLeadership and Team Management: Lead a team of Cashiers and Shop Assistants to...