Student Support Coordinator
13 hours ago
Position: Student Coordinator
Location: Cape Town CBD
**Job Type**: Full-Time
Salary Range: R14K to R18K
About Us:
We are a leading private college providing tuition for CIMA, ACCA, ICB, and other professional qualifications. We are seeking a dynamic and proactive Student Coordinator to oversee the journey of our students. This role requires a student-focused individual with exceptional organizational, communication, and problem-solving skills to ensure students receive outstanding support throughout their learning journey.
Educational Requirements:
A relevant tertiary qualification (preferably in education, administration, or finance related field)
Experience Required:
- Minimum of 3 years’ experience in a similar role.
- Experience in student support and administration.
- Familiarity with online learning environments and processes.
- Experience working with data and reporting.
Key Competencies:
- A proactive and empathetic approach to student engagement and problem-solving
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- High attention to detail and accuracy.
- Problem-solving skills and ability to handle multiple tasks.
- Proficiency in Microsoft Office Suite and other relevant software.
**Job Description**:
- Conduct student orientation for smooth onboarding into programs.
- Assist students in creating study plans and tracking exam dates.
- Provide 1-on-1 support throughout the student lifecycle.
- Ensure regular contact with online students to monitor progress and resolve issues.
- Process orders for subscriptions and register students on platforms.
- Update LMS records and verify accurate invoicing.
- Liaise with institutes to resolve student-related issues.
- Record all student interventions on the LMS system.
- Monitor and report on process effectiveness, suggesting improvements.
- Support marketing events like Open Days and promotional initiatives.
- Propose enhancements to student support processes.
- Collaborate with teams to address concerns and improve operations.
Pay: R14 000,00 - R18 000,00 per month
**Location**:
- Cape Town, Western Cape (City of Cape Town) (required)
Work Location: In person
Application Deadline: 2025/01/24
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