Student Liaison Manager

11 hours ago

Cape Town, South Africa South Point Management Services Full time

**POSITION **:Student Liaison Manager (SLM)**

**Location **:Cape Town**

**Department **:Facilities**

**Reporting to **:Senior Facilities Manager**

**Mission of South Point**

South Point Management’s mission is to be a leadingprovider of clean, convenient, safe and affordable studentaccommodation nationally. We provide a springboard for students to realise their potential and aspirations by offering an inspiring space to learn, grow and make connections. In summary, an uncompromised environment and student life experience.

**GENERAL PURPOSE**

The SLM is accountable for day-to-day oversight and support of student wellbeing within the respective buildings under his or her auspices. The objective to enhance the South Point Customer-Centric Environment and the living and learning space, enabling students to enjoy a space that qualifies as their “home away from home”. The SLM is an integral cog in the student wellbeing team which is responsible for the efficient organisation of the living and learning environment.

The individual should be a highly motivated extrovert, capable of driving the core objectives of the role and to master the collaboration of both intra and inter-departmental team members, including the management of performance and delivery of service standards. The SLM will play a role in supporting clear boundaries with respect to the House Rules, and code of conduct (where this is present);
- Monitoring of the students’ welfare and behaviour
- Provide students with a structured supportive environment
- Encourage the co-existence of all races and cultures through understanding and living together (the principles of co-habitation)
- Reporting of student illness to the H&SO (as and where this knowledge is shared)
- Ensure a visible presence in and around the premises
- Assist with student departure and arrivals as clarified in the Facilities vacate and intake programme
- Support Marketing and CC in the semester induction protocols

The individual is to ensure that the company values and mission is constantly maintained and upheld. In doing so the partnered relationship in this role will cross over the areas of:
- customer service,
- student admin,
- operations,
- finance,
- technical,
- soft service maintenance,
- security,
- IT,
- health and safety as well as,
- Project Management,
- student well-being,
- student discipline

It is important to note that the role requires the incumbent to live in, and it should be remembered that the job will evolve and change over time, therefore this job description will need to be reviewed and updated from time to time.

**RESPONSIBILITIES**

**Duties and Requirements**

**Head Lease** - monthly institutional meetings
- ensure that these mandatory meetings take place monthly
- participation of all relevant stake holders
- Take minutes of the meetings
- Raise awareness of any issues and track to resolution

**Student Discipline**
- Manage the day to day discipline of students in residence according to the House Rules and the various categories of transgression
- Copies of warning are stored in a pre-determined formant for purposes of reporting to the Head Lease stakeholder
- Retaining this information on an agreed platform as a source of reference for warnings and tribunal
- Participate in the Tribunal Process should this be required by the Chair of the Tribunal

**Student engagement on a daily basis**
- Build strong relationships with the building Residence Assistants and Floor Reps
- In the case of a Head Lease building this would include for the House Com
- Students with queries, ensure that they are directed correctly to the respective department and follow up to ensure the matter is closed
- The SLM is encouraged to have a record of all 1st years in each building
- At all times be aware (have knowledge of) outages or work programmes in the respective buildings under your control and support the Facilities Manager / Maintenance / IT and Marketing in driving communication into the building through the approved channels

**Reporting**
- Monthly reporting;
- Monthly Head Lease meetings
- Report on warnings by building and record keeping oversight
- What work collaboration had to be undertaken with the Health &Safety Officer where student wellbeing was at risk
- Monthly report on service disruption and/or outages

**Vacate and Intake**
- Support the Facilities Team during vacate and intake time with what is defined and required in the annual vacate programme
- Work closely with Marketing in the semester induction of all new students

**Risk Management**
- Daily as the SLM moves through the various structures and observes aspects which present a Health & Safety Risk, engage with the Junior Facilities Manager, the Facilities Manager, the Senior Facilities Manager, Maintenance and or the Health &Safety Officer.

**Night Support and Week-end Service**
- The SLM needs to be available for response to emergencies together with the relevant Facilities Manager

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