Outbound Telemarketer
3 days ago
An excellent opportunity has become available Outbound Telemarketer within the financial services industry. The role is based in the Cape Town.
**Requirements**:
- Proven experience as telemarketer or similar sales/customer service role
- Proven track record of successfully meeting targets/needs preferably over the phone
- Working knowledge of relevant computer programs (e.g. CRM software, Excel, etc) and telephone systems
- Excellent communication and verbal skills
- Proficient in English and Afrikaans
- Skilled in negotiation and dealing with difficult customers
- Persistent and results-oriented
- Patient and able to handle objections and offer solutions to meet client’s needs
- Grade 12. Tertiary education focused on marketing and sales.
- Ability to conduct marketing calls and.
- Knowledge of marketing techniques.
- Knowledge of product offering.
- Knowledge of service offering.
- Relaxed, confident telephone manner, and strong communication, negotiation and persuasion skills.
- Ability to convey message to customer and elicit answers.
- Computer skills.
- Result-oriented approach.
- Good team worker.
**Responsibilities**:
- Making telephone calls to a list of current or potential customers (this latter also known as cold calling)
- Call on behalf of all our businesses
- Proposing our business value adds to financial advisers
- Proposing services to advisers and our describing their quality and benefits in a detailed and persuasive manner
- Generating leads and appointments for the sales team
- Calling existing clients for appointments
- Calling potential new advisers and making appointments for Directors to engage
- Following up on action plans discussed at meetings where the directors were involved
- Organising and synchronizing Directors diaries
- Make appointments for Directors
- Cold call advisers and potential clients using a source that is provided by the businesses.
- Answer incoming calls from prospective customers
- Use scripts to provide information about product’s features, prices etc. and present their benefits
- Ask pertinent questions to understand the customer’s requirements
- Persuade the customer to engage with our company and match our services with their needs
- Record the customer’s personal information accurately in a computer system
- Go the “extra mile” to meet clients expectations
- Keep records of calls and sales and record useful information
**Salary**: Market related
**Please note**:
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