Telemarketer and Lead Administrator

6 months ago


Cape Town, South Africa Job Crystal Full time

A payment solutions provider is looking for a Telemarketer/Lead Administrator at their Sales & Service department based in Western Cape.

**DUTIES & RESPONSIBILITIES, NOT LIMITED TO**:

- Monitor and manage incoming leads generated through various platforms, including but not limited to website inquiries, social media channels, and marketing campaigns
- Vet leads to ensure their validity and relevance to specific product criteria, conducting preliminary research where necessary to gather additional information
- Document lead interactions and update lead status on Dynamics, maintaining accurate and up-to-date records for effective tracking and follow-up
- Collaborate with the formal sales team to distribute qualified leads, providing relevant background information and insights to facilitate effective engagement
- Maintain the lead distribution strategies to ensure equitable allocation of leads among the formal sales team
- Conduct outbound telemarketing campaigns to proactively reach out to potential retail business clients, introducing the company’s product and its benefits
- Continuously update and refine the marketing database with new leads and relevant information obtained through ongoing lead generation and telemarketing activities
- Articulate the features and advantages of the product in a compelling manner, addressing customer inquiries and objections to drive interest and engagement

**REQUIREMENTS**
- Matric essential
- Additional qualifications in sales or marketing are advantageous
- Proven experience in lead generation, telemarketing, or sales, preferably within the financial services industry or related field
- Familiarity with CRM software and lead management tools, with the ability to navigate and utilize these systems proficiently
- Strong organizational and time management skills
- Attention to detail
- Ability to prioritize tasks in a fast-paced environment
- Excellent communication skills, with the ability to engage with customers effectively and build rapport over the phone and through written communication

Pay: Up to R12 000,00 per month

**Experience**:

- Marketing and sales: 1 year (preferred)


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