Atm Monitoring Officer
3 weeks ago
**Daily monitoring of all ATM’s**
- Continuously monitor the performance of various bank ATMs and escalate all faults or issues promptly.
- Log calls with vendors for problematic ATM’s and managing escalation until problem is timeously resolved.
- Provide regular updates on ATM availability and restoration progress to centres regularly.
**Daily troubleshooting and guaranteeing ATMs availability.**
- Analyse data obtained from reports to identify ATM faults and forward an alert to the appropriate centres.
- Follow up that all faults have been allocated to a team and have been resolved.
- Monitor fault resolution and problem resolutions updates.
- Identify and communicate potential issues and faults in cash machines and alerts for resolutions.
**Support the ISO9001:2015 Quality Management System**
- Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
- Support SBV’s ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
**Minimum Requirements: Work Experience**
Two years’ experience in ATM operations environment.
A solid understanding of ATM technology and operations.
**Minimum Requirements: Education and Training**
Grade 12
MS Excel Intermediate
MS Word Basic
PowerPoint Basic
**Behavioural Competencies Required**
- Customer/ Service Orientation and Customer Intimacy: To demonstrate a concern for performing work of a high standard.
- Persistence and Resilience: Ability to demonstrate the required energy to achieve success, to persist with the task at hand until it is accomplished, and to bounce back in the face of obstacles.
- Achievement Orientation and Initiative: To be results oriented, to take action without direction of others and without being monitored, to concentrate/focus on the task at hand, to display the necessary effort during a particular task, and to follow through energetically and with determination in order to improve performance and achieve success.
- Verbal-, Non-verbal and Written Communication Skills: Ability to effectively interact with individual/ group, using appropriate verbal-, non-verbal
- or written
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