ATM Monitoring Officer

5 days ago


Pretoria, South Africa SBV Services Ltd. Full time
Job title : ATM Monitoring Officer Job Location : Gauteng, Pretoria Deadline : December 08, 2024 Quick Recommended Links
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Description

Daily monitoring of all ATM’s

  • Continuously monitor the performance of various bank ATMs and escalate all faults or issues promptly.
  • Log calls with vendors for problematic ATM’s and managing escalation until problem is timeously resolved.
  • Provide regular updates on ATM availability and restoration progress to centres regularly.

Daily troubleshooting and guaranteeing ATMs availability.

  • Analyse data obtained from reports to identify ATM faults and forward an alert to the appropriate centres.
  • Follow up that all faults have been allocated to a team and have been resolved.
  • Monitor fault resolution and problem resolutions updates.
  • Identify and communicate potential issues and faults in cash machines and alerts for resolutions.

Support the ISO9001:2015 Quality Management System

  • Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
  • Support SBV’s ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Requirements

Minimum Requirements: Work Experience

  • Two years’ experience in ATM operations environment.
  • A solid understanding of ATM technology and operations.

Minimum Requirements: Education and Training

  • Grade 12
  • MS Excel Intermediate
  • MS Word Basic
  • PowerPoint Basic

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