ATM Monitoring Officer
7 days ago
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Description
Daily monitoring of all ATM’s
- Continuously monitor the performance of various bank ATMs and escalate all faults or issues promptly.
- Log calls with vendors for problematic ATM’s and managing escalation until problem is timeously resolved.
- Provide regular updates on ATM availability and restoration progress to centres regularly.
Daily troubleshooting and guaranteeing ATMs availability.
- Analyse data obtained from reports to identify ATM faults and forward an alert to the appropriate centres.
- Follow up that all faults have been allocated to a team and have been resolved.
- Monitor fault resolution and problem resolutions updates.
- Identify and communicate potential issues and faults in cash machines and alerts for resolutions.
Support the ISO9001:2015 Quality Management System
- Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
- Support SBV’s ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
Requirements
Minimum Requirements: Work Experience
- Two years’ experience in ATM operations environment.
- A solid understanding of ATM technology and operations.
Minimum Requirements: Education and Training
- Grade 12
- MS Excel Intermediate
- MS Word Basic
- PowerPoint Basic
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