Operations Manager

12 hours ago


Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

The incumbent is a member of the Opco Team and reports directly to the **Hospitality General Manager.**

The scope focuses on coordinating the work of various functional units or business units that requires the individual to maintain the pace, monitor and interact with a broad scope of projects and to ensure efficient running and management of all accommodation outlets across the property and that of the Activities and Experiences department. Crafting new and unique South African experiences providing outstanding customer service and organising memorable experiences that meet quality expectations - across the Estate.

Tasks include but is not limited to liaising with clients, suppliers & internal departments, procurement, multi project management, managing staff, creating opex and capex budgets, managing risk, and ensure that the day-to-day guest experience is elevated at every touch point.

**Working experience (Essential / Preferred)**
- Previous experience as an operations manager in a multi outlet environment. (2 years’ experience) (E)
- In-depth knowledge of Front Office procedures and housekeeping (E)
- Food and Beverage and events experience will be required
- Strong working knowledge of related computer software, including restaurant management software (E)
- Ability to forecast operational needs. (Manpower, Stock, Operating equipment.) (E)


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