Service Desk Team Leader
7 months ago
Who are we? Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service.
Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google - the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP for the past 2 years in 2021 & 2022 and being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband.
These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.
Specialisation fields:
- Cloud infrastructure
- Enterprise connectivity
- Mobile connectivity and data management
- Fibre-to-the-Home (FTTH)
- Fibre-to-the-Business (FTTB)
At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and in a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.
Our values:
- Creativity
- Humanity
- Innovation
- Passion
If you are a creative problem solver, analytically minded with good communication skills then this is the perfect role for you.
**Job Duties**:
- Managing the daily operations, procedures relating to client services
- Building and Managing a team of highly motivated and productive client support representatives
- Develop creative solutions to improve customer experience
- Internal process development and maintenance
- Work with service delivery managers and product managers to ensure effective handover of new customers to the service team
- Assure that all client service requests are resolved within set service levels
- Escalation and fault management
- Manage and implement plans for optimizing the usage of self-service client portal
- Provide assistance with Incident Management (internally) for Product Critical Incidents (P1- P4)
- Provide a daily, weekly and monthly reports on customer support metrics, agent productivity, key operational issues and a status update on any key initiatives that involve client service
- Takes accountability in all projects undertaken by the department, ensuring that effective management occurs and deliverables are achieved in a timely cost-effective manner
- Responsible for recruitment, soft skills coaching, training, and retention of the department
- Comfortable with Performance Management
- Any other reasonable tasks
**Requirements**:
- Completed Grade 12
- Degree or Diploma in IT or similar is preferred
- Minimum of 4 years' experience in a Technical Service Desk environment within an IT related industry
- Minimum of 2-years' experience in a Team Leader position
- Experience in Service Desk methodologies
- Valid Driver's License and own vehicle is preferred
- Shift work is compulsory as well as standby duties when required
- Self-motivated, goal driven and the ability to handle multiple tasks at once
- Proven leadership skills in a Service Desk environment
Please note: This position is not a solely remote role as we have frequent walk-in customers as well. Should there be days you work remotely on occasion, you must have the following in place:
- Reliable internet connection
- Alternative power supply and connectivity options in case of loadshedding (UPS, hotspot, etc.)
**The perks**:
- Company contribution to medical aid
- Retirement annuity contribution
- Discounted internet connectivity
- Free barista-prepared coffee, breakfasts, and snacks
- Employee wellness programme (ICAS) that provides free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals
- Exposure to the latest industry technologies and standards
- A work environment that rivals the very best
Application Question(s):
- How many years of FTTH Technical Support experience do you have?
- How many years of ISP/Telecoms experience do you have?
- What is the highest level of education have you completed?
- How many years have you spent in a Team Lead capacity?
-
Hotel Front Desk Supervisor
7 months ago
Sea Point, South Africa Insphired Recruitment Solutions Full timeOur client in the Hospitality industry is currently looking for a **Hotel Front Desk Supervisor** in Sea Point, Cape Town. **Responsibilities**: - Supervise daily operations for exceptional guest experiences and high service standards. - Provide outstanding customer care with a professional, courteous demeanour. - Efficiently handle guest inquiries,...
-
Service Desk Workflow Systems Analyst
6 days ago
Sea Point, South Africa RSAWEB Full timeEstablished in 2001, RSAWEB is a fast-growing and highly innovative Internet Service Provider. We specialise in Cloud infrastructure, Enterprise Connectivity, Mobile Data Management, Fibre To The Home and Fibre To The Business. Our focus is on helping customers succeed online by leveraging technology to increase revenue, manage risk and contain...
-
Debtors Team Leader
7 months ago
Sea Point, South Africa RSAWEB Full time**Job Information**: Industry - Finance Work Experience - 5 years Education Level - Degree/B-Tech City - Sea Point, Cape Town Province - Western Cape Country - South Africa Postal Code - 2191 Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a...
-
Retail Sales Team Leader
7 months ago
Point, South Africa Happy Snappy Photo Company Full timeTeam Leader The Happy Snappy Photo Co is part of a leading global group in tourism photography providing proven solutions to add revenue and marketing reach to tourism attractions around the world. We are looking for a skilled individual to join our team and take control of our admin and correspondence. Whilst each site has a pre-appointed site manager, a...
-
Production Team Leader
4 days ago
Kenton on Sea, South Africa Loretta Sanderson HR Full time**3 x 8-hour shift system + rotational weekend work.** **Qualification required - Technical /Operations/Engineering qualification** **Production - Team Leader (Manager)** Our client within the manufacturing industry requires an experienced Production Team Leader **JOB DESCRIPTION** Coordinate the day-to-day activities of a team of production workers to...
-
Account Manager Gso
5 days ago
Sea Point, South Africa Marriott International, Inc Full time**Job Number** 23039454 **Job Category** Sales & Marketing **Location** Luxury Hotels International South Africa (Pty) Ltd., Arthur's Road, Sea Point, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB** **SUMMARY** The primary function of the Account Manager,...
-
Account Manager, Sub-saharan Africa
5 days ago
Sea Point, South Africa Marriott International, Inc Full time**Job Number** 23019822 **Job Category** Sales & Marketing **Location** Luxury Hotels International South Africa (Pty) Ltd., Arthur's Road, Sea Point, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB** **SUMMARY** The primary function of the Account...
-
Gm - Aparthotels - Sea Point
3 months ago
Sea Point, South Africa HotelJobs.co.za Full time40 self catering apartments. Day-to-day management of Operations: - Lead, mentor, and develop a team of operational staff. - Foster a positive and collaborative work environment, encouraging professional growth and development. - Ensure the smooth and efficient running of day-to-day operations across all units. - Monitor and evaluate operational...
-
Account Manager
7 months ago
Sea Point, South Africa ASH VS GOLD HAIR STUDIO Full timeACCOUNT MANAGER R12 000 pm Tuesday to Saturday 8:00am-5:30pm Location: Sea Point Account manager must be good with numbers, sales, marketing, and Whatsapp customer service. You will be the heart of the business at the front desk booking clients and managing payments. You will need a good business brain always looking for opportunities to book the dairy...
-
Client Manager
6 months ago
Sea Point, South Africa ASH VS GOLD HAIR STUDIO Full timeClient Manager R12 000 pm Tuesday to Saturday 8:00am-5:30pm Location: Sea Point Receptionist must be good with numbers, sales, marketing, and Whatsapp customer service. You will be the heart of the business at the front desk booking clients and managing payments. You will need a good business brain always looking for opportunities to book the dairy as...
-
Receptionist
6 months ago
Sea Point, South Africa ASH VS GOLD HAIR STUDIO Full timeReceptionist R12 000 pm Tuesday to Saturday 8:00am-5:30pm Location: Sea Point Receptionist must be good with numbers, sales, marketing, and Whatsapp customer service. You will be the heart of the business at the front desk booking clients and managing payments. You will need a good business brain always looking for opportunities to book the dairy as...
-
Night Auditor
7 months ago
Sea Point, South Africa HotelJobs.co.za Full timeA luxurious 4* Hotel is looking for a Night Auditor to join their spectacular team and assist late-night guests, process check-ins and check-outs, and address other customer requests. **DUTIES** **Must know SEMPER PMS** - Processes invoices and prepares checkout bills - Monitors and checks accounting ledger - Audits financial statement accounts such as...
-
Room Service Coordinator
6 months ago
Sea Point, South Africa Insphired Recruitment Solutions Full timeOur client in the Hospitality industry is currently looking for a **Room Service Coordinator** in Sea Point, Cape Town. **Responsibilities**: - Responsible for overseeing in-room dining operations. - Supervising staff, ensuring top-notch guest service, timely order delivery, and upholding high-quality standards. - Reporting to the Restaurant Manager, the...
-
Concierge/receptionist
2 months ago
Sea Point, South Africa Perch Short Stays Full timeWe are looking to appoint a Reservationist/Guest Relations Officer to service and manage a new Hotel launching in December 2024. Key functions of this role include online and telephonic guest communication, concierge duties and on-site guest assistance. The successful person will work closely with the General Manager, Security & Housekeeping departments to...
-
Hotel Receptionist
6 months ago
Sea Point, South Africa Executive Placings Full timeAn award-winning hotel located in Sea Point is looking for a Receptionist. Hotel Management Diploma an advantage **Reception experience in a hotel is essential** At least 1 year dealing with guest service MS Office, Semper and GAAP experience preferred Attention to detail Fluent in English Flexible Able to work under pressure High standards of...
-
Restaurant Manager Sea Point
6 days ago
Sea Point, South Africa HotelJobs.co.za Full timeUpmarket casual dinning restaurant sea point, seeks skilled restaurant manager be highly motivated a strong team leader and looking to grow there career. This is a booming restaurant looking to open a second location so lots of room for growth. Salary R18-25 000
-
Front of House Manager
2 months ago
Sea Point, South Africa The Falafel Guy Full time**Front of House Manager Required** Are you a natural leader with a passion for hospitality? Do you have excellent organisational skills and a talent for creating memorable guest experiences? We’re looking for an experienced **Front of House Manager** to join our team! If you’re a motivated individual with a background in restaurant management and a...
-
Guest Experience Expert
5 days ago
Sea Point, South Africa Marriott International, Inc Full time**Additional Information** Receptionist **Job Number** 22195571 **Job Category** Rooms & Guest Services Operations **Location** Luxury Hotels International South Africa (Pty) Ltd., Arthur's Road, Sea Point, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our...
-
Food and Beverage Manager
7 days ago
Sea Point, South Africa HotelJobs.co.za Full timeRiviera, a Hotel situated on the beautiful beach of Seapoint and seeks the service of a Food & Beverage Manager for our Coffee Shop We require a person with previous restaurant experience, a great inspiring leader, prepared to lead by example and work hard - have a good track record - great people skills and have lots of energy. - All duties associated with...
-
F&b Manager
7 months ago
Sea Point, South Africa HotelJobs.co.za Full timeRiviera, a Hotel situated on the beautiful beach of Seapoint seeks the service of a Food & Beverage Manager for our Coffee Shop We require a person with previous restaurant experience, a great inspiring leader, prepared to lead by example and work hard - have a good track record - great people skills and have lots of energy. - All duties associated with the...