Hotel Receptionist

5 months ago


Sea Point, South Africa Executive Placings Full time

An award-winning hotel located in Sea Point is looking for a Receptionist.

Hotel Management Diploma an advantage

**Reception experience in a hotel is essential**

At least 1 year dealing with guest service

MS Office, Semper and GAAP experience preferred

Attention to detail

Fluent in English

Flexible

Able to work under pressure

High standards of hygiene

Clean uniform, mínimal jewellery and appropriate attire

Confident

Effervescent personality

Duties include:
Welcome all guests in a friendly & polite manner

Identify guests upon check-in (corporate or FIT) and follow the check-in procedure as required

Call guest by name during conversation at least twice

Observe and attend to all guests without delay

Ensure registration documentation is completed correctly and entered into the system

Ensure information on arrived VIP guests is distributed to relevant departments

Post and file all dockets as per organizational requirements

Ensure efficient checkout as per organizational requirements

Take responsibility for cash float and maintain it with adequate change

Report queries on guest bills directly to the MOD without delay

Report guest complaints accordingly without delay and follow up

Take appropriate action against unexpected situations

Report wake-up calls, ironing boards and luggage down accordingly

Ensure cash up and banking is done as per organizational requirements

Ensure documentation and other items required for guest registration are prepared in advance of guest arrivals

Ensure daily accounts maintenance (Pit checks) is done and signed off

Inform Housekeeping of all early arrivals, late departures and room moves

Ensure complete handover to the next shift

Note and action comments in handover

Be Familiar with conference venues, tours, prices and facilities available within the area

Be Familiar with internal activities (groups, conferences, VIP's)

Be Familiar with room types (floors, views, facilities)

Be Familiar with rates and season specials

Be Familiar with the Semper booking system

Provide customer information and be able to book external services

Identify customer’s needs and requirements correctly

Consult alternative sources should the required information be unavailable

Ensure operating equipment is maintained and supplies are replenished accordingly

Ensure system failures are identified, rectified and reported

Be Familiar with the confidentiality policy of the hotel

Be Familiar with procedures in the event of a fire

Always maintain high standard of personal hygiene and presentation

Ensure the front desk area is always clean and tidy

**Job Types**: Full-time, Permanent


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