Room Service Coordinator

3 months ago


Sea Point, South Africa Insphired Recruitment Solutions Full time

Our client in the Hospitality industry is currently looking for a **Room Service Coordinator** in Sea Point, Cape Town.

**Responsibilities**:

- Responsible for overseeing in-room dining operations.
- Supervising staff, ensuring top-notch guest service, timely order delivery, and upholding high-quality standards.
- Reporting to the Restaurant Manager, the IRD Supervisor collaborates with other departments to ensure a seamless guest experience.
- Thoroughly understand the menu and accurately record all information, including special requests.
- Handle guest requests and orders promptly, courteously, and efficiently.
- Lead and supervise the In-Room Dining team, providing guidance, support, and training to maintain high levels of motivation and performance.
- Schedule and assign tasks to team members, ensuring appropriate coverage during peak and off-peak hours.
- Conduct regular team meetings to communicate updates, offer feedback, and foster a positive working environment.
- Ensure guests receive exceptional service during their In-Room Dining experience, addressing any concerns or complaints promptly and professionally.
- Answer telephone orders from hotel guests in accordance with Room Service Standards.
- Monitor guest feedback and reviews related to In-Room Dining, taking appropriate actions to improve service and address recurring issues.
- Oversee the efficient processing of In-Room Dining orders, ensuring accuracy, completeness, and timely delivery to guest rooms.
- Monitor inventory levels of In-Room Dining supplies, coordinating with the procurement team for timely replenishment.
- Maintain accurate records of In-Room Dining orders, expenses, and other relevant data.

**Requirements**:

- Previous experience in a similar role within the Hospitality industry, preferably in a 4 or 5-star hotel.
- Experience in in-room dining or room service operations.
- Exceptional customer service skills.
- Clear and effective communication is crucial for dealing with guests and coordinating with the team and other departments.
- Organizational and time management skills.
- Familiarity with Micros or similar point-of-sale systems commonly used in the Hospitality industry.
- Quick and effective problem-solving to address guest concerns and ensure a seamless experience.
- Ability to work various shifts, including evenings, weekends, and holidays.
- Any additional training or Certifications related to Hospitality, Customer Service, or Food Safety would be advantageous.

**Salary**: R8,300.00 per month

**Experience**:

- 4 or 5 Star Hotel: 1 year (required)

Ability to Commute:

- Sea Point, Western Cape (required)


  • Reservation Manager

    3 months ago


    Sea Point, South Africa Seasoned recruitment Full time

    ***: Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. **RESERVATION MANAGER DUTIES AND RESPONSIBILITIES**: - Having knowledge of entire Reservation Procedure according to International Hotelmanual system. -...


  • Sea Point, South Africa Mojo Hotel and Market Full time

    **Housekeeping Service**: - Ensure all guest rooms are cleaned and prepared, maintain cleanliness of all vacant rooms on a daily basis to the property and company standard. - Ensure deep cleaning of guest rooms when required. - Ensure room fresheners are performed to the property and company standards. - Provide a timely and efficient portage service to...


  • Sea Point, South Africa Insphired Recruitment Solutions Full time

    Our client in the Hospitality industry is currently looking for a **Hotel Front Desk Supervisor** in Sea Point, Cape Town. **Responsibilities**: - Supervise daily operations for exceptional guest experiences and high service standards. - Provide outstanding customer care with a professional, courteous demeanour. - Efficiently handle guest inquiries,...

  • Reservations Manager

    5 months ago


    Sea Point, South Africa HotelJobs.co.za Full time

    A Hotel based in the bustling Sea Point seeks a competent Reservations Manager to work alongside Revenue & Marketing - Facilitating the sales, bookings, and promotion of the products and services of a company. - Reviewing room inventory and allocating resources. - Managing room bookings for functions. - Supervising billing arrangements. - Create** **rates,...

  • Reservation Manager

    3 months ago


    Sea Point, South Africa Seasoned recruitment Full time

    ***: Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. **RESERVATION MANAGER DUTIES AND RESPONSIBILITIES**: - Running reservations department - Follow and implement SOPs of reservations department. - Daily...

  • Duty Manager

    5 months ago


    Sea Point, South Africa Newmark Hotels Full time

    **Duties and Responsibilities**: - Ensure that all company policies, procedures & SOPs are adhered to - Attend HOD briefings - Responsible for supervision of front-office staff, porters, butlers - Maximises the average room occupancy & average room rate achieved - Maintains excellent relationships with guests to ensure that guest satisfaction is established...

  • Receptionist

    2 months ago


    Sea Point, South Africa Adzuna ZA B C2 Full time

    REQUIREMENTSMatric, relevant qualification advantageousPrevious experience as a receptionist or in a customer-facing role preferred, especially in property management or real estateExcellent communication and interpersonal skillsStrong organizational and multitasking abilitiesProficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment...


  • Sea Point, South Africa Adzuna ZA B C2 Full time

    REQUIREMENTSMatric, relevant qualification advantageousPrevious experience as a receptionist or in a customer-facing role preferred, especially in property management or real estateExcellent communication and interpersonal skillsCommunication in English and AfrikaansStrong organizational and multitasking abilitiesProficiency in Microsoft Office Suite (Word,...

  • Office Coordinator

    4 months ago


    Sea Point, South Africa RSAWEB Full time

    Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers...

  • Hotel Receptionist

    3 months ago


    Sea Point, South Africa Executive Placings Full time

    An award-winning hotel located in Sea Point is looking for a Receptionist. Hotel Management Diploma an advantage **Reception experience in a hotel is essential** At least 1 year dealing with guest service MS Office, Semper and GAAP experience preferred Attention to detail Fluent in English Flexible Able to work under pressure High standards of...


  • Sea Point, South Africa RSAWEB Full time

    Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers...


  • Sea Point, South Africa Insphired Recruitment Solutions Full time

    Our client in the Hospitality industry is currently looking for an **AC Technician** in Sea Point, Cape Town. **Responsibilities**: - Conduct inspections, maintenance, repairs, and installations of air conditioning systems, encompassing building control, pneumatic systems, cooling systems, refrigerators, ice machines, refrigerated water coolers, and...


  • Sea Point, South Africa C & G (Hospitality) Recruitment Full time

    **An upmarket office block requires and EXPERIENCED Building & Maintenance Manager** **JOB SCOPE**: - He is the main contact between the tenants and the landlord; tenants contact him direct for all issues and queries. - He handles all the maintenance for the property - he handles small repairs himself, and he will contact the relevant suppliers/contractors...


  • Sea Point, South Africa Advertentia Real Estate Powered by CTHA Full time

    Contract Stay In Position or reside within 2km of the Guest House The main responsibility of the role is to ensure that the needs and requests of guests are met and that they have a memorable stay. Salary to be discussed depending on level of experience. Starting date: as soon as possible. **Requirements**: - Matriculated. A qualification in Travel and...

  • Secretary / Pa

    4 months ago


    Sea Point, South Africa Time Personnel Full time

    **REQUIREMENTS**: - Matric, relevant tertiary experience advantageous - Minimum 10 years of experience as a Personal Assistant - Excellent communication skills - Maturity to handle situations confidentiality - Very good computer and typing skills - Proactive and ability to show initiative - Flexible and adaptable to change - Valid drivers licence and own...

  • Marketing Intern

    4 months ago


    Sea Point, South Africa RSAWEB Full time

    Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers...

  • Marketing Internship

    3 months ago


    Sea Point, South Africa RSAWEB Full time

    Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers...

  • Hotel Pool Manager

    3 months ago


    Sea Point, South Africa Insphired Recruitment Solutions Full time

    **Role and Responsibilities**: - Ensure the safety of guests through the implementation and enforcement of pool safety rules. - Provide lifeguard training and conduct regular emergency drills. - Assist in the maintenance of proper emergency and safety procedures. - Oversee pool maintenance, ensuring water quality, chemical balance, and regular cleaning. -...

  • Receptionist

    4 months ago


    Sea Point, South Africa HotelJobs.co.za Full time

    A dynamic hotel group, in the business for more than 25 years and has more than 17 properties through the country is looking for a **Receptionist **for their Head Office in Sea Point Cape Town. The duties include provide secretarial support, general administration, office management and coordination of services. **REQUIRED SKILLS & EXPERIENCE** - **...


  • Sea Point, South Africa RSAWEB Full time

    Established in 2001, RSAWEB is a fast growing and highly innovative Internet Service Provider. We specialise in Cloud infrastructure, Enterprise Connectivity, Mobile Data Management, Fibre to The Business, Fibre to the Home and LTE. Our focus is on helping customers succeed online by leveraging technology to increase revenue, manage risk and contain...