Room Service Coordinator

5 months ago


Sea Point, South Africa Insphired Recruitment Solutions Full time

Our client in the Hospitality industry is currently looking for a **Room Service Coordinator** in Sea Point, Cape Town.

**Responsibilities**:

- Responsible for overseeing in-room dining operations.
- Supervising staff, ensuring top-notch guest service, timely order delivery, and upholding high-quality standards.
- Reporting to the Restaurant Manager, the IRD Supervisor collaborates with other departments to ensure a seamless guest experience.
- Thoroughly understand the menu and accurately record all information, including special requests.
- Handle guest requests and orders promptly, courteously, and efficiently.
- Lead and supervise the In-Room Dining team, providing guidance, support, and training to maintain high levels of motivation and performance.
- Schedule and assign tasks to team members, ensuring appropriate coverage during peak and off-peak hours.
- Conduct regular team meetings to communicate updates, offer feedback, and foster a positive working environment.
- Ensure guests receive exceptional service during their In-Room Dining experience, addressing any concerns or complaints promptly and professionally.
- Answer telephone orders from hotel guests in accordance with Room Service Standards.
- Monitor guest feedback and reviews related to In-Room Dining, taking appropriate actions to improve service and address recurring issues.
- Oversee the efficient processing of In-Room Dining orders, ensuring accuracy, completeness, and timely delivery to guest rooms.
- Monitor inventory levels of In-Room Dining supplies, coordinating with the procurement team for timely replenishment.
- Maintain accurate records of In-Room Dining orders, expenses, and other relevant data.

**Requirements**:

- Previous experience in a similar role within the Hospitality industry, preferably in a 4 or 5-star hotel.
- Experience in in-room dining or room service operations.
- Exceptional customer service skills.
- Clear and effective communication is crucial for dealing with guests and coordinating with the team and other departments.
- Organizational and time management skills.
- Familiarity with Micros or similar point-of-sale systems commonly used in the Hospitality industry.
- Quick and effective problem-solving to address guest concerns and ensure a seamless experience.
- Ability to work various shifts, including evenings, weekends, and holidays.
- Any additional training or Certifications related to Hospitality, Customer Service, or Food Safety would be advantageous.

**Salary**: R8,300.00 per month

**Experience**:

- 4 or 5 Star Hotel: 1 year (required)

Ability to Commute:

- Sea Point, Western Cape (required)



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