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Housekeeping Manager
4 weeks ago
**Responsibilities include but not limited to**:
Implement and monitor policies, processes, and standards for effective high-quality housekeeping service.
Understand and report on housekeeping needs and expectations of guests; implement processes for immediate response to guest requests.
Provide direction, oversight, and guidance to the housekeeping team; ensure timely completion of daily workflow.
Submit daily housekeeping discrepancy report to the general manager; conduct morning briefings and daily linen counts.
Monitor laundry department for up-to-date laundry and cleanliness standards.
Collaborate with other departments to maintain effective par-stock levels.
Ensure compliance with security, health, and safety policies; implement keys control system for safety.
Facilitate communication and collaboration within the housekeeping team and across the organization.
Support implementation and monitoring of an effective pest control system.
Ensure consistent, impeccable, intuitive, and proactive customer service to guests.
Implement and report on daily service and operational objectives of the team.
**Financial**:
Stock control and stock takes
Maintain the correct allocations of expenditures
**Rooms Division**:
Manage the housekeeping and laundry departments in conjunction with the General
Manager
Ensure the lodge maintains the required standards aesthetically
Ensure costs are maintained as per the required standard
Assist with Events planning and execution
Assist with cost control
**Package**:
R18,000 Monthly
Accommodation, including meals while on duty
21 days on 7 days off work cycle, and 15 days annual leave
Provident Fund
**Qualifications & Requirements**:
Valid RSA Driver's License
Exceptional Guest Relations skills
Ability to manage staff
Understanding and ability to manage the housekeeping department
Ability to plan ahead and problem solve
Financial experience in budget control, stock takes and stock control
**Experience**:
Previous experience in a Big 5 reserve and 5-star lodge necessary
Previous housekeeping supervisory experience
Between 5 - 7 Years
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