Risk and Compliance Manager

5 months ago

Edenvale, South Africa Signature Cosmetics Full time

**PURPOSE**:
To develop, implement and review policies and procedures designed to identify, assess, manage, and mitigate risk in a legal compliant manner.

**RESPONSIBILITIES**:

- Ensure that required risk management procedures are implemented, maintained, and reviewed
- Ensure company assets including but not limited to company premises and retail outlets are secured and protected against risk
- Inspect and review practices to minimise the risk of loss, damage to company assets, provide feedback, and ensure areas of concern are escalated
- Provide advice and input to security measures required to protect company assets and reduce risk
- Ensure all premises and retail outlets are protected with alarm systems and identified high turnover and or high shrinkage retail outlets with CCTV camaras
- Ensure that all systems, i.e., CCTV cameras, alarms, radios, etc. are effectively maintained, monitored and fully operational
- Monitor alarm system activation and deactivation and raise any areas of concern with the service provider and or relevant Head of Department
- Ensure all equipment, controls and procedures introduced to reduce shrinkage and damages are effectively monitored and all areas of concern raised with the relevant line manager
- Ensure full compliance of GRC is met and create awareness.
- Develop, conduct, and review Risk and Compliance Audits in all business units and retail outlets
- Conduct audits in retail outlets, as per plan, to highlight compliance and non-compliance to operational standards, including but not limited to hygiene standards, opening, and closing procedures, key control procedures, legal documentation, and signage, and provide input to action plans where required
- Conduct a follow up audit on all retail outlets where audits findings did not meet the required standards
- Complete Risk Assessment documents providing detailed feedback on non-compliance and actions to be taken to meet required standards
- Monitor health status of all company vehicles and address any queries, out of line or instances of abuse
- Access tracker system, make reports available, and investigate when required
- Monitor and investigate stock discrepancies when identified and or highlighted by the Inventory Manager
- Develop and maintain effective professional relationships with all service providers and other external parties
- Manage service level agreements ensuring that contracts and Standard Operating Procedures (SOP’s) are in place to identify risks and minimise losses and address any areas of concern or non-compliance
- Conduct monthly meetings with service providers to ensure that standards are maintained and to address any areas of concern
- Ensure all security companies comply with the requirements of the industry and conduct random verification exercises on e.g., polygraphs conducted as per SLA, security guards are PSIRA registered etc.
- Investigate, communicate, follow up and submit all service provider claims
- Assist Area Managers to address relevant areas of concern with Centre Management
- Ensure that a Shrinkage Action plan is established in conjunction with the National Operations Manager, Area Managers, Warehouse Manager, Inventory Manager and Production Manager
- Ensure that a Shrinkage Awareness programme is implemented in all identified areas of the business
- Establish a Shrinkage Committee and ensure that shrinkage meetings are held regularly, and after stock takes
- Investigate all cases of theft and or fraud and ensure that a full report, inclusive of all evidence and recommendations is submitted to the relevant Head of Department
- Establish processes that highlight fraudulent activities and trends in store processes and systems, investigate and provide feedback
- Ensure that Health and Safety Risk Assessments are conducted
- Ensure full compliance to all Health and Safety Regulations and highlight any areas of non-compliance with the 16.2 and 16.1
- Chair the monthly Health and Safety Committee Meeting in line with legal requirements
- Provide required monthly reporting inclusive of relevant statistics and feedback on projects and investigations.
- Design, communicate, implement, and review a Business Interruption Action Plan
- Provide accurate statistics, trend analysis, advice, and recommendations on all risk management matters
- Ensure Signature Management System (SIM) is operational and effectively utilised (once available)

**REQUIREMENTS**
- Grade 12 or equivalent required
- Degree or Diploma in Risk Management, Security, or related qualification is a requirement
- Postgraduate Diploma in Risk Management is an advantage
- Safety Management Training Course (SAMTRAC) Certificate an advantage
- Excellent communication skills
- Minimum 5 years’ experience in a risk management or similar role
- Minimum 3 years’ experience managing a team
- Minimum 3 years’ experience managing service level agreements with external service providers
- Experience in the retail environment

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