Technical Account Manager

6 days ago


Sandton, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

The role of a TAM is critical in bridging the gap between our technical teams and the colleagues we serve. TAMs ensure that our stakeholders receive the best possible service and technical support, through effective engagement, demand management, onboarding and training. They play a key role in enhancing the customer experience and bringing our Data strategy to life, by determining business needs and increasing the understanding of our products, services and processes. They enable a collaborative partnership with businesses that drive End-to-End Solution Delivery.

Effective Engagement - Work in a complex environment to establish a supreme client base and keep stakeholders happy. Understand how stakeholders use a data engineering product (internally offered to them) for their needs i.e., becoming an expert on a product. Utilise ongoing customer feedback to maximize a product's efficiency, measure results, and provide relevant recommendations on enhancements and solutions. Co-develop and execute on an engagement model.

Demand Management - Follow an effective process to bring stakeholder demand into data engineering ensuring visibility of the demand and clear movement of the demand through the engagement model.

Onboarding - Ensure that we move stakeholders from idea to use case to business case through various facilitation and immersion sessions.

Training - Be an educator regarding data tools and processes and assist clients when they're learning about a product's technical features. Provide this education through onboarding sessions, product demonstrations, and sharing new release updates. Assist in a product's adoption, aligned to the reference architecture.

Support - Post-implementation support of a new product or new product features, by ensuring a support model is in place. Continue to work with clients to optimize the product's performance and ensure messages go to the right team members. Monitor a product's delivery and provide stakeholders with regular reviews. To guide customers when there are changes to a product's terms of service and privacy information, regulatory changes, and security updates.

**Job Description**:

- Stakeholder Management
- Build win-win long-term relationships with key stakeholders
- Ensure continuous delivery engagement
- Understand business strategic objectives and requirements and proactively propose data engineering solutions to meet objectives and requirements
- Drive out the data strategy through business use case and outcomes
- Communicate regularly to ensure stakeholders are aware of the progress of initiatives

Analysis (including Business Cases)
- Lead the immersion sessions to move from ideas to use cases
- Ensure the right resources are assigned to initiatives to conduct analysis and review against available tools, services and processes in Data Engineering
- Implement routines to get to know/become an expert in various business processes (e.g. spend time in business & with users)
- Support solution analysts with analysis
- Prepare and prioritise the backlog of demand
- Proactively scan the internal & external environment to predict change requirements & opportunities for improvement ahead of demand (e.g. market, risk, regulatory, customer, organizational change etc.)
- Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
- Define measures of success & key outcomes for various solutions/changes including detailed acceptance criteria for all features
- Lead the development of detailed business cases (data focus)

Solution Design (within DevOps Context)
- Review business requirements and detailed systems requirements.
- Assist with the development of conceptual designs
- Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk/governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
- Understand & leverage the knowledge of the organisation's technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
- Work collaboratively with project/program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
- Facilitate resolution & decision-making during execution
- Manage all risks and issues linked to the



  • Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...


  • Sandton, South Africa Aon Full time

    **Job Summary**: Aon Reinsurance Solutions has an exciting opportunity for a Technical Accounts Administrator at our Sandton Office. The role of the technical Accounts Administrator is to provide support to the Brokers in Reinsurance Accounting and Administration functions through understanding and analysing terms and conditions, processing and reconciling...


  • Sandton, South Africa IBM Full time

    Introduction A Technical Account Manager role (internally, what we call an 'Account Technical Leader') in IBM means a career where you're a trusted advisor with deep technical expertise, who works together with clients - either directly or through our seller partners - to help craft best-of-breed solutions to their hardest technology challenges. With a...


  • Sandton, South Africa IBM Full time

    **Introduction** A Technical Account Manager role (internally, what we call an 'Account Technical Leader') in IBM means a career where you're a trusted advisor with deep technical expertise, who works together with clients - either directly or through our seller partners - to help craft best-of-breed solutions to their hardest technology challenges. With a...


  • Sandton, South Africa IBM Full time

    Introduction A Technical Account Manager role (internally, what we call an 'Account Technical Leader') in IBM means a career where you're a trusted advisor with deep technical expertise, who works together with clients - either directly or through our seller partners - to help craft best-of-breed solutions to their hardest technology challenges. With a...


  • Sandton, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...


  • Sandton, South Africa Flint Studio Full time

    **Company Description** We are a leading cybersecurity distributor serving South Africa and the broader Sub-Saharan African region. Our portfolio includes cutting-edge cybersecurity solutions, and we work closely with global vendors to deliver reliable security solutions that protect businesses across all sectors. Our mission is to ensure our clients are...

  • Technical Manager

    8 months ago


    Sandton, South Africa Broll Property Group Full time

    **POSITION PURPOSE** The purpose of the Technical Manager are to ensure that technical services are managed and executed according to each account. **ESSENTIAL FUNCTIONS AND BASIC DUTIES** **TECHNICAL SERVICES** The Technical Manager (TM) needs to ensure that the services are managed and provided in accordance with the SLA signed between Broll and the...

  • Technical Manager

    6 months ago


    Sandton, South Africa Sanlam Full time

    **Who are we?** Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...


  • Sandton, South Africa Digitas Full time

    **Company Description** We are the connected marketing agency, a full-service agency with modern creative & media, data, and technology services all under one roof. We are connected in the way we think and the way we work. At the heart of our company are great people that we call Unicorns. Our Unicorns are open, bold, and curious and love to solve complex...

  • Technical Manager

    7 months ago


    Sandton, South Africa Objective Personnel Full time

    Qualification - Bsc Electrical Engineering **Requirements**: - Experience in multiple product categories including **Automation, Motor Control and Drives, Energy Management** and Power Distribution - 10 year relevant experience. Duties - Manage the Technical department. - Technical expertise and managing of technical resources. - Developing and...

  • Senior Account Manager

    7 months ago


    Sandton, South Africa IDC Full time

    This would include performing the financial and/or technical and/or marketing due diligence functions and ensuring risk identification and mitigation. **Qualification and Experience** Qualification** - Minimum qualification: relevant commercial or technical honours degree **Knowledge & Skills** - 8-10 years related experience of which 8 years should be in...


  • Sandton, South Africa IDC Full time

    To ensure that the IDC’s financial records and ultimately Annual Financial Statements (AFS) are in compliance with the adopted accounting framework which includes but not limited to, International Financial Reporting Standards (IFRS), Statements of Generally Recognised Accounting Practice (GRAP) through the provision of technical insight and direction. To...

  • Technical Manager

    6 months ago


    Sandton, South Africa Excellerate JHI Full time

    **Main purpose / objective of the position**: To plan, direct, coordinate and budget, either personally or through subordinate personnel, all activities concerned with the operational infrastructure and operational management of the portfolio, including building construction and repairs, air-conditioning, cleaning, fire equipment, hygiene equipment,...

  • Technical Manager

    7 months ago


    Sandton, South Africa CBRE Excellerate Full time

    **Main purpose / objective of the position**: To plan, direct, coordinate and budget, either personally or through subordinate personnel, all activities concerned with the operational infrastructure and operational management of the portfolio, including building construction and repairs, air-conditioning, cleaning, fire equipment, hygiene equipment,...

  • Technical Manager

    6 months ago


    Sandton, South Africa CBRE Excellerate Full time

    **Main purpose / objective of the position**: To plan, direct, coordinate and budget, either personally or through subordinate personnel, all activities concerned with the operational infrastructure and operational management of the portfolio, including building construction and repairs, air-conditioning, cleaning, fire equipment, hygiene equipment,...

  • Technical Manager

    7 months ago


    Sandton, South Africa Bidvest Facilities Management Full time

    ROLE PURPOSE To implement an effective maintenance system within customer facilities and ensure SLA delivery. **MAIN OUTPUTS** - Drive timeous execution of effective maintenance strategies i.e. planned, preventative, corrective and emergency maintenance - Identify maintenance risks on Client’s property and equipment towards evaluation and resolution -...


  • Sandton, South Africa SGS Full time

    **Company Description** SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 93,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. - Coordinate and interact with the key accounts to ensure high...

  • Key Accounts Manager

    4 months ago


    Sandton, South Africa Bluespec Holdings Full time

    **Purpose of the job**: Provide a superior service to Key clients with a view to maintaining current Key accounts. **Company Profit** - Cultivate existing and recruit new clients to utilise First assist’s services. - Develop, document, and implement agreed processes. - Ensure Contact Centre Agents are equipped to provide superior service thereby...

  • Senior Account Manager

    7 months ago


    Sandton, South Africa IDC Full time

    **MAIN DUTIES AND RESPONSIBILITIES**: **Financial / Shareholder Returns** - Ensure financial soundness of all credit submissions. - Transactions aligned to the R-CTFL Master plan 2030 **Internal / Operational Processes** Designing and negotiating the financial and legal relationship between the client and IDC for the specific deal. - Risk identification...