Technical Account Manager
3 months ago
Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary
Provide complex advice and support in the positioning of strategic change operating models and frameworks in a broadly defined business functional strategy; enabling operating model, strategy and value chain formulation and alignment across the relevant Cluster(s)/ Business Unit(s).
Job Description
- Stakeholder Management
- Actively promote and manage the collaborative engagement of internal and external stakeholders, including suppliers, clients, service providers, business partners and other Absa entities.
- Collaborate with DE (Data Engineering), ITO and Business Stakeholders to serve as a primary point of engagement for the CAO function for any new/change related activities.
- Ensure that planning and delivery of initiatives align with the organization's broader vision, architecture, and strategy.
- Develop Hypothesis, Business Cases and Preliminary Documentation to support the approval and initiation of projects within the project portfolio.
- Lead delivery of key strategic initiatives.
- Engage with project teams (Internal and External) on key initiatives.
- Ensure change is effectively transitioned to operations, including hyper-care leadership.
- Advise leadership teams on strategy, operating models, and roadmaps.
- Audit and review use of technologies, with a focus on data, data management, and advanced analytics.
- Strategic expertise and support: Provide expertise, support, and guidance on complex and key strategic change matters, ensuring alignment with business strategy and deep engagement with business stakeholders.
- Change frameworks and standards: Ensure the design, implementation and maintenance of strategic change frameworks and standards against global best practice standards.
- Change Programmes
- Oversee strategic change and efficiency programmes and provide guidance and advice where required aligned to the group data strategy.
- Compliance and Risk Management
- Fulfil all activities in adherence to relevant control and compliance requirements.
Governance
- Oversee the fulfilment of all required governance activities, including change tracking and reporting.
- Financial & Vendor Management, Risk & Governance
- Ensure decisions on infrastructure & product design are aligned to chapter & guild guidelines & are sustainable for the enterprise.
- Engage in vendor selection processes & understand all related commercial impact.
- Deliver on time & on budget (always).
**Skills**:
- Business needs and value analysis, and discovery skills.
- Complex problem-solving skills.
- Ability to Interpret and present technical designs and architectures.
- Strong demonstration and presentation skills to technical and business audiences.
- Effective verbal and written communication skills.
- Subject matter expertise in data and ML/ AI.
- Awareness of cloud native data and ML/ AI solutions.
**Experience**:
- Technical account management, customer engagement and customer success experience
- Relationship management and executive engagement experience.
- Experience with delivery of data related projects at enterprise scale.
- Strategic thinking & foresight in partnering on design of architecture patterns.
Background:
- Five (5) years as an IT professional with experience delivering on key strategic data initiatives.
- Understanding of the data lifecycle, including data management and governance.
- Data (e.g. analysis, management and governance) and/ or cloud certified.
Education
Bachelor's Degree: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
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