Call Center Representative

4 days ago

Johannesburg, Gauteng, South Africa Quest Staffing Solutions Full time

We're seeking German and Spanish speaking Call Centre Agents, Temp Contract, Johannesburg and Cape Town, to assist with the hotel booking platform, sales-driven Inbound and Outbound Sales Call Center Agent to join our dynamic team.

Fluency in English and Spanish or German

Inbound Sales Responsibilities:

  • Answer inbound calls from customers inquiring about hotel availability, pricing, or booking details.
  • Provide accurate information about hotels, locations, and amenities, and assist customers in finding the best hotel options based on their preferences.
  • Guide customers through the booking process, ensuring all details are confirmed (dates, payment, special requests).
  • Close sales by finalizing hotel reservations during the call, ensuring all steps are completed smoothly.
  • Handle payment processing and confirm bookings in the system, providing customers with confirmation numbers and booking details.
  • Upsell additional services, such as hotel upgrades, premium packages, or extras like breakfast and parking.

Outbound Sales Responsibilities:

  • Make outbound calls to follow up with customers who started but did not complete their hotel bookings on the website.
  • Encourage customers to complete their reservation by addressing any concerns or questions they may have.
  • Offer assistance and alternative hotels if the customer is unsure or hesitant about completing their booking.
  • Call customers who have encountered booking errors (e.g., hotel unavailability) and present alternative hotel options that fit their needs and budget.
  • Rebook customers who faced errors by suggesting other available properties, upselling them on upgraded options or special offers where possible.
  • Ensure all outbound calls are tracked, and bookings are confirmed in the CRM system.

Qualifications and Experience:

  • High school diploma or equivalent (required).
  • Attach a copy of your academic records proving fluency in Spanish or German.
  • 2-5 years Call Centre experience.
  • Proven experience in sales, customer service, or call center environment (preferably in the travel or hospitality industry).
  • Strong sales skills with a focus on closing deals and upselling additional services.
  • Excellent communication skills, with a pleasant and professional phone demeanor.
  • Ability to work efficiently in a fast-paced environment and handle multiple calls.
  • Good problem-solving skills, especially in handling booking errors and offering solutions.
  • Proficiency in using CRM systems and hotel booking platforms.
  • Familiarity with the hotel booking process is advantageous, but training will be provided.
  • Fluency in English and Spanish or German.

Salary: R20 000 – R35 000 per month

Location: Cape Town and Johannesburg

Employment type: Contract

ONLY applicants that are able to speak German or Spanish will be considered

Apply to Ricardo.Lewis@adcorpgroup.com in the subject line insert "German and Spanish speaking Call Centre Agents"

Seniority level

Mid-Senior level

Job function

Sales and Customer Service

Industries

Hotels and Motels

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