Contact Centre Administrator

About the RoleWe're seeking an experienced Contact Centre Administrator Specialist to join our team at Callforce. In this role, you will be responsible for providing administration support to our recruitment team.Your primary responsibility will be to administer compliance policies and procedures accurately and efficiently. You will also be responsible for...

About the OpportunityThis is an exciting opportunity to join Callforce as a Contact Centre Leader, playing a crucial role in shaping the future of contact centre solutions. As a leader, you will create purposeful careers for your team, driving success and growth.ResponsibilitiesDevelop and implement strategies to drive sales performance and customer...

The key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa. **APPLICANTS WITH EXPERIENCE IN THE...

The key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa. **APPLICANTS WITH EXPERIENCE IN THE...

We are Sanlam Limited, a leading Fintech business committed to revolutionising financial services. We are seeking a highly motivated Call Centre Resource Planner to join our team in Diep River, CT.About the PositionThis is a fantastic opportunity to work in a cutting-edge environment where you will be responsible for planning and scheduling call centre...

Join our dynamic team at ENGINEERINGUK as we seek a seasoned Senior Head of Operations to drive our contact centre operations and deliver world-class customer experiences.This role involves overseeing large-scale contact centre operations, developing and implementing policies and procedures, and collaborating with internal and external stakeholders to...

**Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Call Centre and Telesales **Location**:Cape Town **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks **Introduction**: To provide the required level of customer service to Clicks Group customers, to increase customer loyalty. **Job...

A vacancy exists for an Inbound Client Services Call Centre and Correspondence Administrator in our Client Services Department. The contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service....

Our client is seeking to employ individuals living with a disability on a 12 month Contact Centre NQF 2 Learnership opportunity. This role is focused on customer service, administration and client services. **Requirements**: - Clear criminal record - Clear ITC - National Senior Matric certificate (Grade 12) - All applicants must have medical proof of...

**Position Summary**: **Industry**:Wholesale & Retail Trade - **Job category**:Call Centre and Telesales**Location**:Cape Town - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Brand**:Clicks Group**Introduction**: To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and...

Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position. **Requirements**: - Must be fluent in German. - Shift work required (UK GMT) - Monday to Friday: 08h00 - 20h00 - Saturday & Sunday: 09h00 - 18h00 - Experience is not necessarily required as training will be provided but...

About us, purpose, experience and qualifications **about us**: **purpose**: **experience and qualifications**: - Minimum Qualification - BComm degree in Business Management or Marketing - Preferred Qualification - Honours degree in Business Management or Marketing - Experience - Six to twelve months experience in a contact centre aenvironment An...

**Introduction** Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but...

The bigger we grow, the more expertise we need in our Support functions. Our operational team requires the support of an experienced contact centre Management Information specialist.. Will require an advanced knowledge of Excel and it's full range of atomation and functions, PowerBI experience is desirable. A minimum of 12 months experience in the role...

Our client is seeking to employ individuals living with a disability on a 12 month Contact Centre NQF 2 Learnership opportunity. This role is focused on customer service, administration and client services. **Requirements**: - Clear criminal record - National Senior Matric certificate (Grade 12) - All applicants must have medical proof of disability -...

**About the Role**We are looking for an experienced Team Leader to join our Contact Centre team in Cape Town. As a Team Leader, you will be responsible for leading a high-performing team to deliver exceptional customer service and drive business results.The ideal candidate will have a minimum of 3+ years proven Team Leader experience in contact centre...

**What you’ll be doing** - Leading, developing and managing a Sales Team in line with campaign requirements - Creating and deploying an effective operational plan that will deliver benchmark sales figures - Driving and supporting delivery of Quality improvement plans - Managing reporting trends and opportunities for performance improvement as well as...

Advert reference: click_012532 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Call Centre and Telesales **Location**:Cape Town **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: We are looking to recruit a Contact Centre Consultant...

Key ResponsibilitiesThe successful Customer Care Consultant will be responsible for:Providing timely and effective responses to customer inquiries via online chat.Resolving customer issues and concerns in a professional and courteous manner.Documenting customer interactions and updating records as necessary.Staying up-to-date on product knowledge and company...

Advert reference: click_012509 Advert status: Online - **Position Summary**: **Industry**:Wholesale & Retail Trade **Job category**:Call Centre and Telesales **Location**:Cape Town **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: To provide the required level of customer service to...