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Contact Centre Administrator Specialist

1 week ago

Cape Town, Western Cape, South Africa Callforce Full time
About the Role

We're seeking an experienced Contact Centre Administrator Specialist to join our team at Callforce. In this role, you will be responsible for providing administration support to our recruitment team.

Your primary responsibility will be to administer compliance policies and procedures accurately and efficiently. You will also be responsible for communicating with clients and stakeholders via phone and email, and managing internal databases.

Duties and Responsibilities:
  1. Administering compliance policies and procedures
  2. Communicating with clients and stakeholders via phone and email
  3. Managing internal databases and ensuring documents are up-to-date
  4. Conducting DBS checks and verifying ID checks
  5. Working from reports to ensure timely completion of tasks
  6. Providing support on internal and external audits and general administrative duties
Requirements:
  1. Excellent communication skills both written and verbally
  2. Extensive knowledge of Microsoft Office programs including Excel
  3. Strong communication and time management skills
  4. The ability to prioritize workloads and work towards strict deadlines
  5. A keen eye for attention to detail
  6. Experience of working in a fast-paced administrative environment