Contact Centre Agent

The primary function of the Senior Agent: Inside Sales is to proactively engage with potential customers telephonically and promote products and/or services offered by the Company with the aim of generating sales and increasing revenue.These agents work in a contact centre environment and are responsible for making outbound sales calls to prospects or...

About the Role:We are seeking a skilled and dedicated individual to join our team as a Contact Centre Agent. The ideal candidate will possess excellent communication skills, a strong problem-solving attitude, and the ability to work in a dynamic environment.Main Duties:Deliver exceptional customer service through various communication channels, including...

The primary function of the Senior Agent: Inside Sales is to proactively engage with potential customers telephonically and promote products and/or services offered by the Company with the aim of generating sales and increasing revenue.These agents work in a contact centre environment and are responsible for making outbound sales calls to prospects or...

The key objective of the role is to identify and understand customer needs and deliver first class customer service in an omni channel Contact Centre environment. A key success measure will be the ability to assist clients with bookings and facilitate the payment process for services offered by Marie Stopes South Africa. **APPLICANTS WITH EXPERIENCE IN THE...

URGENT: Contact Centre Agents (Temp) in BelvilleOur client in the insurance industry is looking at recruiting Contact Centre Agents on a Relief Worker (Temp) bases for a period of 2 to 3 weeks for a project.Please see the minimum requirements for this role:Grade 12 / MatricAt least 1 to 2 years call centre experienceMust be unemployedMust be used to working...

Contact Centre PerformanceThe Business Process Optimizer plays a vital role in achieving high-performing contact centres. This role involves working closely with the WFM team to ensure that the right number of agents are available to handle calls at the desired service level. Key responsibilities include:Accurately updating attendance and absence on WFM...

Job title : Assurecloud Contact Centre Agent, Cape TownJob Location : Western Cape, Cape TownDeadline : March 26, 2025Quick Recommended LinksJobs by Location Job by industries Some responsibilities may include:Responsible for the answering of customer questions accurately and timeously by call centre. Ensure utilization of sales techniques by call centre...

Job title : Assurecloud Contact Centre Agent, Cape TownJob Location : Western Cape, Cape TownDeadline : March 26, 2025Quick Recommended Links Jobs by Location Job by industries Some responsibilities may include: Responsible for the answering of customer questions accurately and timeously by call centre. Ensure utilization of sales techniques by call centre...

Join Our TeamThe NCR Management Centre is seeking highly motivated and results-driven individuals to join our team as Call Centre Agents. Our comprehensive training program will equip you with the skills and knowledge needed to succeed in this role.Key ResponsibilitiesAchieve sales targets and performance indicatorsProvide exceptional customer service to...

**Quality Analyst** Exciting Opportunity for an All Star to join the US client Leaders in aiding the development of the department. We are looking for our next Quality Analyst. **What will you be doing?** - Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. - Analyze...

Are you a driven sales professional looking for your next big opportunity? Look no further! We are seeking passionate individuals to join our outbound sales team and help us expand our market reach. With our commission structure our contact centre agents earn more and can achieve more. Aiming high is easy with a good work ethic, positive attitude, great...

We are seeking a highly skilled Contact Centre Advisor to join our team in Century City.This role involves delivering exceptional customer service and increasing the profitability of the business while maintaining a commitment to fairness.Responsibilities include:Answering Calls and responding to customer requests in a timely and professional...

Our **Advertising Services** client is seeking a **Contact Centre Trainer/BPO (Business Process Outsourcing) Trainer **to join their team based in **Cape Town** **Purpose of the Job**:Facilitate products, soft skills, and systems training in a fast-paced contact centre environment. Play a part in achieving both the company's and our client’s business and...

Job title : Contact Centre Training SpecialistJob Location : Western Cape, Cape TownDeadline : March 25, 2025Quick Recommended LinksJobs by Location Job by industries Key Responsibilities:Deliver technical and product training to enhance agent performance. Coach and mentor teams to elevate service quality and efficiency. Continuously improve training...

Our minimum qualifications/ experience/ knowledge: - Matric / Grade 12 with 50% pass in Mathematics - Min of 5 years call centre /customer service experience engaging with customers on the phone Our minimum Skills: - English, read, write and speak - Excellent Customer Service Skills - Excellent Communication Skills Our minimum requirements: - Driver’s...

Transform Your Career as a Contact Centre Solutions ExpertWe are seeking a skilled professional to join our team as a Contact Centre Solutions Expert.This role involves providing HR support and IR services for contact centre teams based on client sites, while managing and exceeding client expectations on contact centre campaigns.The ideal candidate will have...

We require a Director of Contact Centre Operations to lead our contact centre team at Santam Business.Key ResponsibilitiesThis role involves overseeing the contact centre operations, developing and implementing operational strategies, and aligning departmental objectives with company vision and mission.Contact Centre OperationsOversee contact centre...

**Fluent in English**: - **Matric (Grade 12) NSC**: - **Clear criminal and credit records**: - **Preferably 6 - 12 months Contact Centre Experience**: - **Willing to work in a shifted environment**: - **Computer literate( MS word and Excel)**: - **Provide product/serivce information to customers**: - **Resolve customer queries** **Job Type**:...

Job title : Contact Centre Training SpecialistJob Location : Western Cape, Cape TownDeadline : March 25, 2025Quick Recommended Links Jobs by Location Job by industries Key Responsibilities: Deliver technical and product training to enhance agent performance. Coach and mentor teams to elevate service quality and efficiency. Continuously improve training...

The Contact Centre Director plays a critical role in driving strategy, fostering strong relationships with stakeholders, and ensuring customer service delivery is efficient and effective. Reporting directly to the Head of Client Engagement and Retentions, this position requires exceptional leadership and management skills.You will be responsible for...