Senior Technician, Client Technical Support
2 days ago
2years
The Service Desk Priority Support is the first point of contact for clients.
The Priority Support team logs and tracks all information using Autotask, as well as use a combination of knowledge base tools and their expertise to resolve client issues on various LAN and WAN systems
**Qualifications and Experience**:
Ability and experience solving advanced technology problems
5 Years experience in a similar position as a Senior Support Service Engineer (Service Desk)
Expert knowledge of Cloud, software, hardware and networking - especially Windows and Mac OS, Azure, Office and Microsoft 365, Fortinet/SonicWall/Meraki knowledge, routing, basic VOIP configuration, basic Pastel knowledge, CCNA an advantage
Self-motivated and driven
Friendly, customer focused and team focused attitude
Punctuality
Thoroughness
Neatness in appearance
Willingness to help and accept help from others
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