Road IT Support Technician

2 weeks ago

Pretoria, South Africa WHM Recruitment Advisors Full time

A successful IT Support company based in Pretoria, is growing rapidly and searching for an individual
who is interested in growing with this company as a Road IT Support Technician.

**PLEASE NOTE**:
**REQUIREMENTS of this position, YOUR APPLICATION WILL BE IMMEDIATELY DELETED. Please**
**ensure that you READ and understand this advertised position BEFORE sending your CV to us, or**
**otherwise you will just be wasting YOUR time and ours.**

**Application Process**:
**Qualifications and Experience**:

- Must have Matric/or equivalent
- Relevant Certifications or technical training will be an advantage
- Proven experience in providing IT Support
- Strong knowledge of computer hardware, software, operating systems and networking concepts
- Strong knowledge with Office 365, wireless access points, Firewalls
- Familiarity with laptop repairs, printers, and server knowledge
- Proficiency in diagnosing and resolving hardware, software and network issues
- Excellent problem solving and analytical skills
- Ability to work independently, prioritize tasks, and manage time effectively
- Attention to detail
- Flexibility to travel and work onsite as required
- Understanding of data backup procedures and information security best practices
- In house systems that you will be required to work with:

- Auto Task-Ticketing system
- IT Glue-Updating all clients information
- Office 365 portal
- Experience with administration and assistant duties

**Key Performance Areas**:

- Technical Support: Provide technical assistance and support to clients, both remotely and in person, for
hardware, software, and network issues.
- Incident Management: Respond promptly to IT incidents reported by operations, resolving or escalating
them as needed.
- Hardware Maintenance: Install, configure, and maintain desktops, servers, laptops, and mobile
devices, peripherals, and other IT equipment.
- Network Connectivity: Ensure reliable and secure network connectivity for onsite operations.
- Troubleshoot network connectivity issues and collaborate with network administrators to resolve them.
- Data Backup and Security: Implement data backup procedures and educate users on data security best practices.
- Documentation: Maintain accurate documentation of IT systems, processes, and configurations.
- IT Upgrades: Assist in evaluating and recommending new hardware, software, and technologies.
- Collaborate with IT teams to plan and execute technology upgrades.
- Compliance: Ensure compliance with IT policies, procedures, and regulations

**Remuneration**:
- Salary will be discussed in the interview

**Disclaimer**:
**Career Category**:Road IT Support Technician**Career Type**:Full Time**Location**:Pretoria

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