IT Support Technician
2 weeks ago
**IT SUPPORT TECHNICIAN NEEDED**
Smart IT Services is a growing Tech company and is currently seeking an On-Site IT Support Technician to become part of our team.
The IT Support Technician will assist in supporting and developing the company's IT infrastructure and provide 1st/2nd line support to on-site, and remote customers.
The Technician will need reliable transport and will be working on an Independent contracting basis and will work on commission.
**Skills/ Experience**:
- Must have A+ and N+ Certification
- Own reliable vehicle
- Proven experience in a support role is essential as well as excellent customer service
- Reliable, efficient, and organised
- Possess and demonstrate strong analytical skills
- Excellent communication skills, both written and verbal
- Fluent in Afrikaans and English
- Positive attitude
- Helpful and supportive approach to resolution of challenges
**Responsibilities**:
- Basic maintenance of Servers, Software and Hardware
- Manage incidents and customer requests from receipt to resolution and closure
- Promptly complete any admin paperwork and documentation
- Microsoft 365 management
- To scope out solutions and systems befitting of customer requirements
- Assist with the provision, maintenance, and support of end-user hardware, systems, and software
- Assist with developing/testing disaster recovery procedures
- Work closely with System Administrators on Server and Networking projects and issues.
Please send your CV if you would like further information on this IT Support Technician vacancy.
**Job Type**: Commission
Ability to commute/relocate:
- Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Certificate (preferred)
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