Support Analyst Intern

7 months ago


Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

inspHire is a market leader in the development and provision of rental industry software

The Helpdesk Intern role provides an entry-level opportunity for people with limited experience to move into IT support.

The Intern is on a Fixed Term 12-month contract and will receive exposure and in-house training on general business skills:

- Customer service skills
- IT Support methodology and systems
- Document writing/management
- Database queries
- Application development lifecycle overview
- Sales overview
- Project delivery overview

100% office-based to begin then moving to a hybrid model (60% office and 40% home-based)

**Key Responsibilities**:

- Participating in the Internship Programme:

- Working to the required standards of the inspHire support team
- Completing all in-house training offered and implementing the learning into real support activities
- Working on any projects or other development activities to learn new skills
- As a Junior Analyst, your responsibilities will include but are not exclusive to:

- Deliver a first-class service to our customers
- Answer questions and troubleshoot issues quickly and efficiently.
- Provision of high-quality updates to customers on a regular basis.
- Correctly set the customers’ expectations.
- Deliver on promises
- Take personal responsibility for every case, ensuring a proactive approach to resolution is taken and ensure all parties are kept updated
- Proactive management of assigned cases
- Maintain excellent quality of cases with detailed notes
- Always display a positive and can-do attitude
- Identify solutions and preventative measures to improve the customer’s experience
- Ensure all cases are progressed in line with InspHire SLA/SLO’s.
- Team Work: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities.
- Be curious to change, evolve and develop in ways that help us better serve our customers.

**Key Requirements**:
Essential
- Curiosity and Interest in developing an IT support role
- Logical thinking
- Problem-Solving Skills
- Good people skills
- Excellent communication skills, both written and verbal
- Always display a “customer first" attitude

Desirable
- Some IT skills with demonstrable experience
- Ability to work under pressure in a fast-paced environment
- Consistently produce high-quality and detailed work

**Company Info**

inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry - wherever they are in the world.

With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and audio-visual and event products.

Our pedigree has helped us develop state-of-the-art solutions, including two cloud subscription products, OnRent and Current RMS, which take our customers into a new era of flexible, scalable and readily available trading - wherever and however they work.

**Equal Opportunities**

KCS is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
- To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct them to KCS employees. KCS is not responsible for any fees related to unsolicited resumes._


  • Support Analyst Intern

    7 months ago


    Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    inspHire is a market leader in the development and provision of rental industry software - The Helpdesk Intern role provides an entry-level opportunity for people with limited experience to move into IT support. - The Intern is on a Fixed Term 12-month contract and will receive exposure and in-house training on general business skills: - Customer service...


  • Johannesburg, South Africa Sage Full time

    As a Technical Support Analyst at Sage, you will form an integral part of contributing towards the overall Sage strategy by providing world class support to our SBCPP/VIP/Classic/Premier/Essentials Payroll customers. **Key Responsibilities** Day-to-day responsibilities - On a daily basis, provide expert knowledge by supporting and resolving complex product...

  • Support Analyst

    5 days ago


    Johannesburg, South Africa Fourier Recruitment Full time

    **Responsibilities**: Understanding and following contractual agreements with customers relating to support and all internal support processes. Responsible for managing production support incidents, gathering data, performing tests and replicating and resolving the causes of these incidents. Management of support tickets / incidents to which they are...


  • Johannesburg, South Africa eSoft Development And Technologies Full time

    **Senior Support Analyst** **Scope of work below.** **The scope will include but will not be limited to**: - Perform the operational activities in place with Service Management best practices for the supported Business Areas, thereby by ensuring that all supported SLA’s are maintained at 98% i.e. morning checks, monitoring of service management tools,...

  • Support Analyst Intern

    7 months ago


    Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    The Trade support intern role is to provide assistance to customers on issues within the trade component of the system as this has a direct impact on their business. Business operations that the K8 system supports include sales, buying, inventory control, warehousing, delivery management and data analytics, to name a few. **Key Responsibilities**: -...


  • Johannesburg, South Africa Performer Recruitment Full time

    We are recruiting for leading FMCG Company based in Sandton and we are currently seeking a talented and driven Internal Audit Data Analyst to join their team. As an Internal Audit Data Analyst, you will play a critical role in supporting the internal audit function by providing insightful analysis of data to identify trends and patterns, and drive effective...

  • Finance Support Intern

    7 months ago


    Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    This is a great opportunity to gain in-depth knowledge and experience in the complex and exciting Software industry. We are seeking a Finance support analyst to join our growing Global Support team in our Johannesburg Office. **Key Responsibilities**: - Accurately resolve problems using investigative and analytical skills - Identify and replicate problems...


  • Johannesburg, South Africa AGC Recruitment Full time

    **Accounts Payable Analyst - International Mining Company - Sandton** Our client is a prominent international mining company dedicated to sustainable resource extraction and responsible mining practices. They are currently seeking a detail-oriented and analytical Accounts Payable Analyst to join their finance team. The Accounts Payable Analyst will be...

  • Support Intern

    5 days ago


    Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    inspHire is a market leader in the development and provision of rental industry software. Helpdesk Intern role provides entry level opportunity for people with limited experience to move into IT support. The Intern is a Fixed Term 12-month contract and will receive exposure and in-house training on general business skills: - Customer service skills - IT...


  • Johannesburg, South Africa Herbert Smith Freehills Full time

    **JOHANNESBURG** **THE OPPORTUNITY** INTERNATIONAL LEGAL DEVELOPMENT PROGRAMME ("ILDP") - The ILDP is an 18-month programme that will offer legal graduates the opportunity to gain employment and work experience through a structured learning and development programme.- You will also have the opportunity to work with the firm's disputes, corporate and...


  • Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    **_Please note: A solid understanding of accounting principles is essential to this role_** This is a great opportunity to gain in-depth knowledge and experience in the complex and exciting Software industry. We are seeking a Finance support analyst to join our growing Global Support team in our Johannesburg Office. Key Responsibilities: Accurately...


  • Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    This is a great opportunity to gain in-depth knowledge and experience in the complex and exciting Software industry. We are seeking a Finance support analyst to join our growing Global Support team in our Johannesburg Office. **Key Responsibilities**: - Accurately resolve problems using investigative and analytical skills - Identify and replicate problems...

  • IT Support Analyst

    5 days ago


    Johannesburg, South Africa Pinsent Masons Full time

    Pinsent Masons is a purpose-led law firm that prides itself in being a global success story that started off relatively small and over the last few decades have grown exponentially. With 25 offices worldwide, our success can be attributed to the 3,000+ staff that we have employed over the years, as well as the diversity of services we have provided to global...


  • Johannesburg, South Africa Initiate international Full time

    Your key **job** responsibilities as the **Technical Support Analyst** in **Johannesburg** will include: - Respond to requests for technical assistance in person, via phone, electronically - Diagnose and resolve technical hardware and software issues - Research questions using available information resources - Advise user on appropriate action - Follow...


  • Johannesburg, South Africa UBS Full time

    South Africa Operations Investment Bank **Job Reference #** 249961BR **City** Johannesburg **Job Type** Full Time **Your role** We’re looking for a Trade Support Analyst to: - manage trade process, settlement and control for Equities, Structured Product and Actively Managed Certificate transactions, interacting with the middle and front offices...


  • Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    **Key Responsibilities**: - Accurately resolve problems using investigative and analytical skills - Identify and replicate problems that require a software change by Development - Work as part of the Support team - Work with other departments to provide solutions to the customer - Pro-actively taking ownership of a wide variety of calls and problems -...


  • Johannesburg, South Africa Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...


  • Johannesburg, South Africa FirstRand Full time

    Job Description To provide assistance, efficient and effective support to Branches, Business Units, and Contact Centre regarding various banking systems and customer information to support the efficient utilisation of the systems and ensure the highest level of data integrity - Drive business profitability in the context of cost management through...


  • Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    "At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ This is a great opportunity to gain in-depth knowledge and experience in the complex...

  • PMO Support Analyst

    5 days ago


    Johannesburg, South Africa Krypton Mining Full time

    We are looking for an PMO Analyst who will be responsible for the practical implementation and maintenance of the PPM Tool to meet customer requirements. The PMO Support Analyst provides 1st and 2nd Level support function to maintain and ensure continuity of the system. If you also have hands-on experience with technical projects, we’d like to meet you....