Finance Support Analyst
5 months ago
"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_
This is a great opportunity to gain in-depth knowledge and experience in the complex and exciting Software industry. We are seeking a Finance support analyst to join our growing Global Support team in our Johannesburg Offices.
**Key Responsibilities**:
- Accurately resolve problems using investigative and analytical skills
- Identify and replicate problems that require a software change by Development
- Work as part of the Support team
- Work with other departments to provide solutions to the customer
- Pro-actively taking ownership of a wide variety of calls and problems
- Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
- Managing, prioritising and progressing their adopted calls, in particular
- Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
- Regularly updating customers regarding the status of their calls
- Effectively handling complaints and call escalation requests form customers
- Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests
- Continually and pro-actively acquiring and retaining knowledge of KCS products and systems
- Pro-actively using the appropriate tools to gain and share knowledge
- Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
- Alerting Senior Application Support Consultants, Team Leaders and Application Support Manager as necessary regarding any sensitive customer issues
- Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with the Application Support Manager
- Undertaking any other projects as required by the Support Manager
**Skills, Knowledge and Experience**:
**Essential**:
- Finance Analysts will have a good general knowledge of accounting principles to trial balance level
- Finance Analyst should ideally have an Accounting or Business Studies qualification, for example Degree, BTEC, HND or AAT
- Excellent written and verbal communication skills
- Microsoft Office skills with in-depth Excel knowledge
**Desirable**:
- Understanding of standard business practises and Finance procedures as well as ERP systems
- Knowledge of the KCS Application software or ERP software
- Experience in a software support environment or similar
**Person Specification**:
- Be able to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner
- Have excellent customer care and strong interpersonal skills
- Project a professional image
- Be adaptable and work as an effective member of a team
- Be organised and manage own workload efficiently
- Maintain a professional standard of communication at all levels
- Work conscientiously and use initiative
- Be calm under pressure and manage stressful situations
- Adopt a positive, pro-active approach to work
**Special Conditions**:
- This role may require travel, therefore a valid driver’s licence is desirable
- Support analysts are required to work 3 standard shifts with an hour unpaid lunch break
- 07:00 - 16:00
- 08:00 - 17:00
- 09:00 - 18:00
**Company Info**
Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.
**Equal Opportunities**
KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.
**Health and Safety**
The Health and Safety at Work Act 1974 puts a legal obligation on KCS as an employer to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees at work.
Employees also have a duty to take reasonable care for their own health and safety and of others who could be affected by their actions. Understanding the safety policies and co-operating with the arrangements that are in place is therefore an essential part of your employment.
- To all recruitment agencies
-
Finance Support Analyst
2 weeks ago
Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time**_Please note: A solid understanding of accounting principles is essential to this role_** This is a great opportunity to gain in-depth knowledge and experience in the complex and exciting Software industry. We are seeking a Finance support analyst to join our growing Global Support team in our Johannesburg Office. Key Responsibilities: Accurately...
-
Finance Support Analyst
4 days ago
Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full timeThis is a great opportunity to gain in-depth knowledge and experience in the complex and exciting Software industry. We are seeking a Finance support analyst to join our growing Global Support team in our Johannesburg Office. **Key Responsibilities**: - Accurately resolve problems using investigative and analytical skills - Identify and replicate problems...
-
Finance Analyst
9 months ago
Johannesburg, South Africa Zoetis Full timeThe Finance Analyst is responsible for the Budgeting, Forecasting, Analysis and Management Reporting activities for designated markets.The analyst will support South Africa as well as selected Africa markets. The Analyst will work closely with the in-market finance leads and the CoE Manager to provide finance support for the commercial business. The Finance...
-
Senior Finance Analyst
8 months ago
Johannesburg, South Africa The Recruitment People Full timeGauteng _, JHB - Southern Suburbs _ - Annually Cost To Company (Market related, Negotiable) _ - Our client, whom is an manufacturing industry leader is looking for a Senior Finance Analyst to join their team based in Vanderbjilpark. _ **_Advert Title: _**_Senior Finance Analyst _ **_Subtitle: _**_Vanderbjilpark _ **_Synopsis: _**: - Our client, whom is an...
-
Corporate Finance Analyst
4 weeks ago
Johannesburg, South Africa Jobted ZA C2 Full timeI specialize in matching exceptional talent with leading organizations in the corporate finance space. My clients are seeking Corporate Finance Analysts with strong analytical abilities, financial modeling expertise, and a proactive approach to problem-solving. Let me help you unlock opportunities to grow your career and make a difference in this exciting...
-
Senior Finance Planning Analyst
4 days ago
Johannesburg North, South Africa Communicate Recruitment Full timeAn internationally renowned Pharmaceutical group is looking for a Senior Finance Planning Analyst to join their team in Johannesburg North. **Job & Company Description**: The role of the Senior Finance Planning Analyst is to act as the business partner for the Sub-Saharan region, providing insightful and value-added analysis and decision support to the...
-
Finance Support Intern
7 months ago
Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full timeThis is a great opportunity to gain in-depth knowledge and experience in the complex and exciting Software industry. We are seeking a Finance support analyst to join our growing Global Support team in our Johannesburg Office. **Key Responsibilities**: - Accurately resolve problems using investigative and analytical skills - Identify and replicate problems...
-
Corporate Finance Analyst
4 weeks ago
Johannesburg, South Africa Network Recruitment Full timeI specialize in matching exceptional talent with leading organizations in the corporate finance space. My clients are seeking Corporate Finance Analysts with strong analytical abilities, financial modeling expertise, and a proactive approach to problem-solving. Let me help you unlock opportunities to grow your career and make a difference in this exciting...
-
Project Finance Analyst
7 months ago
Johannesburg, South Africa SET Recruitment Consultants Full time**Project Finance Analyst** **Market-related Salary** **Johannesburg** **Purpose** The Analyst is responsible for assessing project bankability, financing options for projects, creating financial models and managing financing processes. The role will report directly to the Senior Project Finance Manager and will focus on project financial analysis and...
-
Corporate Finance Analyst
7 days ago
Johannesburg, South Africa Network Recruitment Full timeI specialize in matching exceptional talent with leading organizations in the corporate finance space. My clients are seeking Corporate Finance Analysts with strong analytical abilities, financial modeling expertise, and a proactive approach to problem-solving. Let me help you unlock opportunities to grow your career and make a difference in this exciting...
-
Project Analyst, Conservation Finance
7 months ago
Johannesburg, South Africa Conservation International Full time**Project Analyst, Conservation Finance** Conservation International protects nature for the benefit of humanity. Through science, policy, fieldwork, and finance, we spotlight and secure the most important places in nature for the climate, biodiversity, and for people. With offices in 30 countries and projects in more than 100 countries, Conservation...
-
Finance Analyst
7 days ago
Johannesburg, South Africa Luelle Consulting Full time**Gauteng**, JHB - Northern Suburbs** **R 180 000 - R 240 000 Annually (Market related, Negotiable)** *** **We are seeking a top-notch financial analyst that will be responsible for keeping track of the company’s financial plan. Analysing of profit and loss statements for the group.** *** **Duties include** *** **Reporting, budgeting, estimating...
-
Senior Finance Analyst
7 months ago
Johannesburg North, South Africa Silatech Consulting Full timeHi our client in Randburg requires a Senior Finance Analyst - CA(SA). The Senior Finance Analyst should have a minimum 3 years of post-articles experience post-articles experience, both largely in “reporting” specific roles. - Both should have SAP experience as well as HFM experience. - Period - 3 months, with client requesting to extend post this period...
-
Finance Analyst
7 months ago
Johannesburg, South Africa Philips Full time**Job Title**: Finance Analyst **In this role you will have the opportunity to**: - Drive analysis of business performance: sales, pricing, margin and costs (incl. marcom spend) - Providing financial analysis and guidance on all activities, plans, targets and business drivers - Identifying, addressing and tracking of business issues - Supporting with...
-
Quantitative Analyst
3 weeks ago
Johannesburg, Gauteng, South Africa Curiska Full timeWe are Curiska, a leading organization in the industry, and we are seeking a Quantitative Analyst - Finance to join our team in Stellenbosch.We offer a salary range of R700,000 to R800,000 per annum, depending on experience.About the Role:As a Quantitative Analyst - Finance, you will be responsible for analyzing financial data to identify trends and...
-
Finance Analyst
7 months ago
Johannesburg, South Africa Ovations Group Full timeAre you a data-driven Finance Professional? Do you thrive on uncovering hidden insights within financial data and making an impact through compliance and process enhancement? If so, this **12-month contract** opportunity at our client might be ideal for you. **Minimum requirements include**: - Relevant Degree/ Diploma in Finance - CA (SA) is preferred - 2...
-
Marketing Finance Analyst
2 weeks ago
Johannesburg, South Africa Reckitt Full timeWant to see what’s around the corner? As Marketing Finance Analyst at Reckitt, you’ll have the freedom to find new ways to help us prepare for the future. Whatever lies ahead. **Marketing Finance Analyst** **Johannesburg, Gauteng** **Competitive Salary & excellent benefits package** Enabling the smooth running of our business, you’ll support our...
-
Commercial Finance Analyst
1 month ago
Johannesburg, South Africa Jobted ZA C2 Full timeJob & Company Description: Our client is redefining the telecom industry with innovative solutions that keep people connected globally. As they continue to expand their reach and improve our services, they are seeking a Commercial Finance Analyst to join their forward-thinking finance team. You will work closely with commercial, marketing, and operations...
-
Data Analyst Finance
7 months ago
Johannesburg, South Africa ClarkHouse Human Capital Full timeGauteng, Johannesburg An exciting, listed, employer of choice is looking for a Data Analyst within the finance space. If you have been a management consultant or in Advisory in a big 4 or other consulting firm, or even in-house, with a strong data lean, looking at finance specific data analytics, please contact me for a confidential chat to hear...
-
Finance Analyst
1 day ago
Johannesburg North, South Africa Communicate Recruitment Full timeOpportunity for a Finance Analyst - Pricing. **Duties**: - Compile pricing for tenders - Maintain and updating the quotation register - Provide commercial support internally - Driving continuous improvement within the team - Assist Sales team with bid responses where necessary **Education and Experience**: - BCom Accounting - At least 3 years’...