Hospitality & Excellence Manager - Paarl/franschhoek

6 months ago


Franschhoek, South Africa HotelJobs.co.za Full time

An iconic brand in the global wine industry, based in the picturesque Franschhoek Valley is currently recruiting.

Join the team where excellence is crafted, respect is cherished, and integrity is our hallmark. We are looking for a Hospitality Excellence Manager

Global Sales and Marketing Manager.

Key areas of responsibility include, but are not limited to

Hire qualified personnel according to company standards

Organize and coordinate operations to ensure maximum efficiency

Manage and evaluate all staff

Ensure supplies and equipment are adequate in quantity and quality

Handle customer complaints when necessary

Assist in pricing products

Assume responsibility of budgeting and monitoring expenses

Enforce adherence to regulations and quality standards

Ensure all records are kept properly and consistently

Review and prepare reports for senior management

Assist in marketing the facility

Guest relations

Skills and competencies
- Solid understanding of hospitality procedures and best practices.
- Proficient in point of sales systems (Pilot advantageous)
- Excellent organisational and leadership skills
- Problem-solving aptitude

Knowledge and Experience
- 3 Year relevant tertiary qualification in Hospitality Management
- At least 5 years’ experience in a similar position in the South African wine industry.
- Strong local and international wine knowledge which could prove to be advantageous.

We offer a competitive and flexible remuneration package.


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