Administration Manager
6 months ago
Franschhoek Wine Tram is a leading player in the tourism and hospitality industry, dedicated to providing exceptional guest experiences. We take pride in delivering top-notch service and creating unforgettable memories for our guests. We are now seeking a passionate and experienced Admin Manager to join our dynamic team.
As an Admin Manager at the Franschhoek Wine Tram, you will be responsible for ensuring compliance with regard to administrative duties, report generation, and delivering high levels of guest satisfaction through effective leadership and service excellence. You will play a pivotal role in managing and enhancing our management team to maintain our reputation as a premier destination in the tourism and hospitality sector.
**Responsibilities**
- Lead, mentor, and motivate a team of service professionals, including front desk staff, concierge, and guest services.
- Develop and implement service standards and procedures to ensure consistent, top-quality guest experiences.
- Monitor and evaluate guest feedback, addressing any issues promptly and proactively.
- Collaborate with other departments to optimize the guest journey and ensure seamless service delivery.
- Manage the training and development of staff, fostering a culture of excellence and continuous improvement.
- Oversee scheduling, staffing, and performance evaluations to maintain high service standards.
- Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
- Maintain an up-to-date knowledge of industry trends, competition, and best practices.
**Requirements**:
- Experience in a managerial role within the tourism and hospitality industry.
- Exceptional interpersonal and communication skills.
- Experience in educationg, coaching and/or facilitating training sessions for staff.
- Strong leadership abilities and a track record of motivating teams to achieve high standards.
- Outstanding problem-solving skills and the ability to handle challenging situations with grace.
- A desire and comfort for working with people in a hospitality envirnoment.
- Passion for the wine industry as a whole.
- Good working proficiency in MS Office / Excel.
- High proficiency in verbal and written English & Afrikaans.
- Ability to deliver high impact facilitation/presentations.
- Own transport and drivers licence.
- Lives in Franschhoek, Stellenbosch, Paarl or willing to relocate.
**Education**
- Bachelor's degree in Business Administration, or a related field (preferred).
Ability to commute/relocate:
- Franschhoek, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelors (required)
**Experience**:
- Tourism & Hospitality: 5 years (required)
**Language**:
- English (required)
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