Manager First Choice Ssa

7 months ago


Johannesburg, South Africa DHL Full time

**IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.**

**IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER**

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain - and grow it. People like you.

**Role Context**

**Key responsibilitie**

**Stakeholders / Change Management**
- Support relevant stakeholders to use the First Choice approach and improve business processes for customers
- Support Senior Management / Process Owners to identify improvement areas
- Coach Initiative Champions
- Scope Initiatives with Process Owners
- Check correlation between customer feedback and scoped initiatives
- Support all functional leads to scope and set up improvement initiatives
- Certified DMAIC, Performance Dialogue, GEMBA Walk, ImpAct and 5S initiatives.
- First Choice awareness and development
- Champions, Advisor and Senior training
- Champions utilization of knowledge acquired during training.
- Monthly Country Leads Call
- Number of initiatives executed successfully
- Demonstrate impact of improvement initiatives by using supporting KPIs

**Process**
- Plan, organize, conduct and lead champion training in SSA
- Train staff on the use of First Choice Tools
- Ensure champions development by attending relevant training
- Support / coach champions, Advisors and Process Owners to successfully execute their initiatives.
- Check progress status of improvement initiatives and escalate if necessary
- Ensure the process improvements / KPIs developed are tracked properly
- Support and or coordinate regional initiatives and projects that will improve customers’ touch point, satisfaction and business processes.
- Support FC leads to create awareness, engagement and involvement of employees in country
- Number of champions training sessions conducted in the region
- Number of champions certified and coached in the region
- Number of initiatives certified in the region
- Number of Advisors certified in the region
- Number of Senior Advisors certified in the region
- Achievement of the global KPI conversion rate (certified levels achieved within a prescribed period)
- Define potential of initiatives and implemented results (KPI improvement)
- Maintain the First Choice visibility report
- Number of countries uploading sharing initiatives running in country
- Monthly update of the regional Register
- Accurate database of certified initiative and employees certification levels

**People**
- Develop and facilitate training modules to create the necessary awareness and empowerment for all staff.
- Organise and co-ordinate the development program for First Choice Country Leads, Advisors and Senior Advisors
- Design and maintain the SSA First Choice sites on SharePoint, Teams and relevant social media
- Conduct on-boarding for new Country FC Leads
- Run quarterly or monthly power sessions

**Minimum Requirements**
- Education_
- University Degree (Business or Industrial Engineering)
- Certified First Choice Senior Advisor Bronze
- Advanced knowledge and practice of First Choice tools, methodology and techniques
- Sound knowledge of DHL operations, and general cross-functional knowledge of all key functions within DHL Express.
- Experience_
- Minimum of 5 years’ experience within DHL



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